Service Tech Coordinator

About the role

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Perform calibrations and adjustments on Test Measurement and Diagnostic Equipment (TMDE).
• Solve technical problems of limited scope and complexity; escalate more difficult issues to experienced technicians.
• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers within your area of expertise.
• Provide consistent, solid contribution to team and service center delivery goals.
• Adhere to established production processes and achieve team production goals.
• Ensure internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
• Exercise discretion in the use of time and Keysight resources; maximize use of existing assets and multitask effectively.
• Understand and comply with ESD protocol and connector care.
• Maintain high workmanship standards and deliver on commitments.
• Promote ESD, Service Note compliance, and other programs that support high-quality service delivery.

Requirements

• Understanding of and compliance with ESD protocol and connector care is required.