Service Coordinator

Position Summary

The Service Coordinator supports the Fleet Services team by overseeing service schedules and repair orders for semi trucks, trailers, and agricultural equipment. This role also serves as a backup resource to support light-duty fleet service needs when needed.

KEY RESPONSIBILITIES

• Interact professionally with customers in person, by phone, and via email to understand service needs for semi-trucks, trailers, and agriculture equipment and provide appropriate solutions.
• Ensure service appointments are scheduled correctly, factoring in customer needs, equipment availability, shop capacity, and required parts for semi-trucks, trailers, and agriculture equipment.
• Serve as a backup resource for light-duty fleet service support, including scheduling, repair order coordination, service communication, and work order updates as needed.
• Track repair orders, inspections, preventive maintenance, and service progress, ensuring timely updates and completion.
• Maintain organized and accurate records for inventory, services, equipment history, warranties, and customer accounts.
• Address customer inquiries quickly, providing clear information about diagnostics, repair timelines, service recommendations, parts availability, and completed work.
• Oversee the full-service process, including appointment scheduling, repair order creation, work order updates, monitoring progress, calculating labor and parts charges, and processing payments.
• Manage all aspects of financial record keeping and ensure accuracy in financial statements, including maintaining assembly sheets, daily reports, account transfers and billing.
• Serve as a liaison between customers and other departments, ensuring smooth communication and service flow.
• Train Fleet and Innovation Services staff on CMMS/Operation Software, ensuring we stay up to date with all updates and provide ongoing training at various locations.
• Order tires, parts, fluids, attachments, and merchandise for scheduled work orders, supporting both internal fleet needs and retail customer service work.
• Build and maintain strong relationships with vendor representatives.
• Up to 30% travel may be required for this position.
• Adhere to all safety regulations, requirements, policies and procedures, including OSHA regulations, the vehicle policy, fleet safety program, DOT regulations, and applicable equipment inspection requirements.

REQUIRED QUALIFICATIONS

• Diploma/GED or one (1) or more years of experience and/or training; or equivalent combination of education and experience.
• Must be eligible to work in the United States without visa sponsorship.
• Must be 18 years or older.
• English proficiency.
• Valid Driver's License.
• Ability to work overtime including weekends, holidays, or different shifts.

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles and outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually loud.