Service Support Co-ordinator

About the role

NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Responsibilities

• Provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all
• Provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required
• Supporting an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period
• Daily management of wide ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone
• Avoidance of stock shortages and always maintaining adequate stock levels
• Undertake various other duties included with the Job Pack attached

Requirements

• General administration experience to a SCQF level 7 or equivalent
• Experience in or with an 'in house' Fault desk department
• Knowledge of H&S regulations
• Ability to undertake Workplace inspections
• Use of office software packages including, excel, power point, Microsoft Word
• Ability to work autonomously or as a fully supportive and integrated team player
• Contributing to effective performance in achieving strategic goals for the Department

Qualifications

Successful Applicant Will Have general administration experience to a SCQF level 7 or equivalent and hold further additional experience in the following areas: Customer focused/ related environmentWorking in or with an ‘in house’ Fault desk departmentDealing with and knowledge of H&S regulationsUndertaking Workplace inspectionsUsing office software packages including, excel, power point, Microsoft Word.Ability to work autonomously or as a fully supportive and integrated team playerContributing to effective performance in achieving strategic goals for the Department.

Skills

• Customer focused/ related environment
• Working in or with an 'in house' Fault desk department
• Dealing with and knowledge of H&S regulations
• Undertaking Workplace inspections
• Using office software packages including, excel, power point, Microsoft Word
• Ability to work autonomously or as a fully supportive and integrated team player
• Contributing to effective performance in achieving strategic goals for the Department

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 £31,537-£34,303 (Pro Rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service. We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To 35 days annual leave (rising to 41) pro-rataDevelopment opportunities including study bursaries, e-learning and classroom-based coursesEnhanced pay for working public holidaysEnrolment into the Scottish Public Pensions Agency (SPPA) pension schemeNHS discounts on goods and servicesHELP, employee support and assistance

Pay

Band 4 £31,537-£34,303 (Pro Rata)

Schedule

Shift working and weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.