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Jobs · OTHR · Maryland

Customer Care Service Support Coord

Johnson Controls · Capitol Heights, MD · 2 wk ago
On-siteOTHR$29.8–$38/hrFull-time

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, offers competitive starting pay, comprehensive benefits, and opportunities for advancement. With a focus on safety, efficiency, and customer satisfaction, the company supports its employees and partners through various programs and initiatives.

Responsibilities

  • Coordinate employee safety statistics and track safety training
  • Track and manage truck inventory counts
  • Generate on-call schedules
  • Assist with customer surveys
  • Auxiliary work with the Service Team Manager to ensure timely and satisfactory completion of technical service work
  • Analyze and adjust technical team performance to enhance customer satisfaction
  • Support parts ordering and PO creation
  • Create and track RMAs, prepare shipments for returns, and follow up on delays
  • Generate and track customer orders, process shipments, and track branch and vehicle inventories
  • Set up new customer accounts and work with vendors on invoice and shipment issues
  • Maintain/create customer bill-to-account information and reconcile updates
  • Perform duties of the Customer Resource Coordinator as needed
  • Order and track uniforms
  • Perform other administrative duties as assigned

Requirements

  • High school diploma or equivalent with at least five years of service industry experience managing service operations and/or service scheduling
  • Ability to perform work independently and demonstrate strong organizational and attention to detail skills
  • Strong interpersonal skills to communicate effectively with both internal and external clients
  • Ability to handle multiple projects, tasks, and issues simultaneously with tact, cooperation, and persistence
  • Proficient in Microsoft Word, Excel, PowerPoint, and internet business applications
  • Able to prioritize work activities based on financial impact and align with business goals
  • Able to influence diverse teams to achieve tasks and goals

Qualifications

  • Associate's degree preferred
  • Experience and/or basic project accounting or costing principles are desired

Skills

  • Customer service and communication skills
  • Organizational and time management skills
  • Computer proficiency (Microsoft Office Suite)
  • Interpersonal and teamwork skills
  • Ability to analyze and adjust processes for improved efficiency and customer satisfaction

Benefits

The position offers a competitive benefits package, including medical/dental/vision insurance, health savings account (HSA), life insurance, a 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.

Pay

Hiring hourly range: $29.80 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

Details on the schedule can be found on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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