Customer Care Service Support Coord 3
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings if content exists.
We need to preserve all substantive information, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. The posting includes "What We Offer" with list of benefits. That's Benefits section. Also "What You Will Do" is Responsibilities. Also "How You Will Do It" maybe more detailed responsibilities; could be part of Responsibilities.
"Required" section: Required qualifications. Also "Preferred" maybe Qualifications? Actually "Required" is qualifications; "Preferred" maybe preferred qualifications.
We have "HIRING HOURLY RANGE: $24 - $38". That's Pay. Also mention "competitive benefits package". So Benefits we have list.
Schedule? Not mentioned. So we should not include Schedule heading.
We need to include About the role? Could use company description as "About the role"? Might be considered "About the role" content. But we could also omit if not specific to role. The instruction: "Prefer a few substantive sections over many thin ones." So we could include About the role (company overview) as a section.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We must output only HTML fragment.
Let's extract content:
Company description: "Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms."
That's prose.
What We Offer list:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
We need to keep all items. Could flatten list.
What You Will Do (Responsibilities):
- Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
- Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
- Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
- Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
- Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
How You Will Do It (maybe more detailed duties):
- Parts Ordering/PO Creation Support
- The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
- Assists with the creation of L&M quotations.
- Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays
- Update on-call list
- Track & report yearly, monthly, and quarterly inventory counts
- Creation of new vendor and Subcontract paperwork
- Various Report Tracking (Vibration, Oil, Refrigerant)
- Maintain/Create Customer Bill to Account Information, reconcile updates
- Periodically performs duties of the Customer Resource Coordinator as overflow demands
- New Trunk Creations/Close Inventory Trunks, tool, and product inventories
- Ordering/tracking of uniforms
- Other duties and administrative activities as assigned
We could combine Responsibilities and How You Will Do It into one Responsibilities section (list). Or separate? The instruction: prefer few substantive sections over many thin ones. So we could combine all duties into one Responsibilities section.
Required qualifications:
- High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Preferred:
- Associate’s degree preferred.
- Experience and/or basic project accounting or costing principles are desired.
Pay: HIRING HOURLY RANGE: $24 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
We need to keep Pay info: the range $24 - $38. Also mention competitive benefits package (already in Benefits). The rest about AI etc maybe considered boilerplate? It's about hiring process; could be considered boilerplate? It's not EEO but still maybe generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI hiring process note might be considered boilerplate? It's not exactly EEO but still generic. Might be okay to keep? It's not about the job itself. Safer to remove it as it's not substantive job content. Also the link to About Us is likely boilerplate. So we will keep only the pay range and maybe note that it's hourly rate determined by factors. That's substantive.
Thus Pay section:
HIRING HOURLY RANGE: $24 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
Benefits section: list.
We need to avoid duplicate lines: "Comprehensive Benefits" appears as a bullet and then sub-items. We'll treat as list.
Let's craft HTML:
About the role
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.
Responsibilities
- Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
- Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
- Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
- Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
- Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
- The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials.
- Assists with the creation of L&M quotations.
- Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays.
- Update on-call list.
- Track & report yearly, monthly, and quarterly inventory counts.
- Creation of new vendor and Subcontract paperwork.
- Various Report Tracking (Vibration, Oil, Refrigerant).
- Maintain/Create Customer Bill to Account Information, reconcile updates.
- Periodically performs duties of the Customer Resource Coordinator as overflow demands.
- New Trunk Creations/Close Inventory Trunks, tool, and product inventories.
- Ordering/tracking of uniforms.
- Other duties and administrative activities as assigned.
Requirements
- High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Qualifications
- Associate’s degree preferred.
- Experience and/or basic project accounting or costing principles are desired.
Benefits
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
for prose. We must not repeat job title as heading. No Job ID. We must output only HTML fragment. Let's extract content: Company description: "Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms." That's prose. What We Offer list: - Competitive Starting Pay - Paid Training - Global Advancement Opportunities - Company Vehicle (as applicable) - Referral Bonuses - Comprehensive Benefits - Medical/Dental/Vision insurance - Health Savings Account (HSA) - Life Insurance - 401(k) savings plan with company match - Short-Term and Long-Term Disability - Employee Assistance Program - Wellness Program - And More! We need to keep all items. Could flatten list. What You Will Do (Responsibilities): - Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. - Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. - Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. - Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. - Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner. How You Will Do It (maybe more detailed duties): - Parts Ordering/PO Creation Support - The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials - Assists with the creation of L&M quotations. - Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays - Update on-call list - Track & report yearly, monthly, and quarterly inventory counts - Creation of new vendor and Subcontract paperwork - Various Report Tracking (Vibration, Oil, Refrigerant) - Maintain/Create Customer Bill to Account Information, reconcile updates - Periodically performs duties of the Customer Resource Coordinator as overflow demands - New Trunk Creations/Close Inventory Trunks, tool, and product inventories - Ordering/tracking of uniforms - Other duties and administrative activities as assigned We could combine Responsibilities and How You Will Do It into one Responsibilities section (list). Or separate? The instruction: prefer few substantive sections over many thin ones. So we could combine all duties into one Responsibilities section. Required qualifications: - High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling. - Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. - Must have strong interpersonal skills to effectively communicate with both internal and external clients. - Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. - Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities. - Able to prioritize work activities based upon financial impact to desired business goals. - Able to influence diverse teams to accomplish tasks/goals. Preferred: - Associate’s degree preferred. - Experience and/or basic project accounting or costing principles are desired. Pay: HIRING HOURLY RANGE: $24 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us We need to keep Pay info: the range $24 - $38. Also mention competitive benefits package (already in Benefits). The rest about AI etc maybe considered boilerplate? It's about hiring process; could be considered boilerplate? It's not EEO but still maybe generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI hiring process note might be considered boilerplate? It's not exactly EEO but still generic. Might be okay to keep? It's not about the job itself. Safer to remove it as it's not substantive job content. Also the link to About Us is likely boilerplate. So we will keep only the pay range and maybe note that it's hourly rate determined by factors. That's substantive. Thus Pay section:
HIRING HOURLY RANGE: $24 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
Benefits section: list. We need to avoid duplicate lines: "Comprehensive Benefits" appears as a bullet and then sub-items. We'll treat as list. Let's craft HTML:About the role
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.
Responsibilities
- Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
- Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
- Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
- Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
- Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
- The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials.
- Assists with the creation of L&M quotations.
- Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays.
- Update on-call list.
- Track & report yearly, monthly, and quarterly inventory counts.
- Creation of new vendor and Subcontract paperwork.
- Various Report Tracking (Vibration, Oil, Refrigerant).
- Maintain/Create Customer Bill to Account Information, reconcile updates.
- Periodically performs duties of the Customer Resource Coordinator as overflow demands.
- New Trunk Creations/Close Inventory Trunks, tool, and product inventories.
- Ordering/tracking of uniforms.
- Other duties and administrative activities as assigned.
Requirements
- High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Qualifications
- Associate’s degree preferred.
- Experience and/or basic project accounting or costing principles are desired.
Benefits
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance