Customer Care Service Support Coord

Key Responsibilities

• Dispatch & Scheduling: Schedule and dispatch field technicians to service calls based on urgency, customer requirements, and resource availability. Modify and reschedule appointments as needed to accommodate emergency calls or changing priorities.
• Track and manage return trips for incomplete service calls.
• Parts & Logistics Management: Monitor and track parts availability to ensure timely completion of service requests. Coordinate delivery of parts for scheduled jobs.
• Emergency Handling: Respond promptly to emergency service requests, adjusting schedules and resources as necessary.
• Collaboration & Communication: Maintain clear communication with technicians and District Managers to ensure efficient scheduling and customer satisfaction. Attend district meetings to provide updates and align on operational priorities.

Qualifications

• A high school diploma or equivalent; an associate degree preferred.
• 2+ years of experience in dispatching, scheduling, or customer service roles.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in scheduling software and Microsoft Office Suite.

Key Competencies

• Ability to prioritize tasks under pressure.
• Strong attention to detail and accuracy.
• Customer-focused mindset with a commitment to service excellence.

Hiring Range

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.