Customer Care Service Support Coord 1

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, offers competitive starting pay, comprehensive benefits, and opportunities for advancement. The company provides a range of services including safety statistics coordination, truck inventory management, on-call schedule generation, customer survey assistance, and more.

Responsibilities

• Coordinate employee safety statistics and track safety training
• Track and manage truck inventory counts
• Generate and manage on-call schedules
• Avoidance of customer surveys
• Assist with customer service request scheduling and follow-up
• Manage technical service work to meet customer expectations
• Analyze and adjust technical team performance to enhance customer satisfaction
• Support parts ordering and PO creation
• Create and track RMAs, prepare shipments for returns, and track receipts
• Generate and track customer orders, process shipments, and manage branch and vehicle inventories
• Set up new customer accounts and work with vendors on invoice and shipment issues
• Partners with the Service Team Manager to ensure timely and satisfactory completion of technical service work
• Maintain and create customer bill-to-account information, reconcile updates
• Perform duties of the Customer Resource Coordinator as needed
• Manage new trunk creations and close inventory trunks, tool, and product inventories
• Order and track uniforms
• Perform other duties and administrative activities as assigned

Requirements

• High school diploma or equivalent with a minimum of five years of service industry experience managing service operations and/or service scheduling
• Ability to perform work independently and demonstrate solid organizational and attention to detail skills
• Strong interpersonal skills to communicate with both internal and external clients
• Ability to handle multiple projects, tasks, and issues simultaneously with tact, cooperation, and persistence
• Proficient computer skills in Microsoft Word, Excel, PowerPoint, and internet business applications
• Able to prioritize work activities based on financial impact to business goals
• Able to influence diverse teams to achieve tasks and goals

Qualifications

• Associate’s degree preferred
• Experience and/or basic project accounting or costing principles are desired

Skills

• Parts Ordering/PO Creation Support
• Special Handling field updates
• L&M quotations creation
• RMAs preparation and shipment tracking
• Customer Bill to Account Information maintenance
• Vibration, oil, refrigerant analysis and assessment
• Report tracking (Vibration, Oil, Refrigerant)
• New Trunk Creations/Close Inventory Trunks, tool, and product inventories
• Uniform ordering and tracking

Benefits

The position comes with a competitive benefits package, including medical/dental/vision insurance, health savings account (HSA), life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.

Pay

Hiring hourly range: $22.12 - $34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

Not specified