Patient Support Coord I

Responsibilities

• Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
• Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
• Effectively navigate systems to lookup existing patients’ information in our dental systems.
• Agressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
• Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
• Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
• Educate new and existing customers of any available plans, products, and services.
• Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
• Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
• Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable.

Qualifications

• Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.
• Must be available from 7AM – 6PM Eastern, Central and Pacific time.
• Competitive benefit package including Paid Time Off (PTO), Medical and dental insurance, Vision coverage, 401K plan, Highly competitive salaries, KPI based incentive programs, and Exceptional growth and career advancement opportunities.

Skills

• Knowledge of multiple plans and different levels of benefits within each plan.
• Ability to multi-task.
• Assertive work ethic.

Benefits

• Medical and dental insurance.
• Vision coverage.
• 401K plan.
• Highly competitive salaries.
• KPI based incentive programs.

Pay

• Competitive salaries based on experience and qualifications.

Schedule

• Monday – Friday remote work schedule.
• Available from 7AM – 6PM Eastern, Central and Pacific time.