Patient Service Rep I

About the role

The Patient Service Representative (PSR) at Lexington Women's Health in Lexington, KY, plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities.

Responsibilities

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Affordable and follow up appointments and ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities.
• Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.

Qualifications

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.
• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Careful and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Careful and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Benefits

Full time benefit-eligibility beginning the first of the month after hire. Immediate 401(k) matching contribution with no vesting period. Generous PTO offering with additional time off for volunteering. Choice of multiple medical insurance plans to best meet your needs. Access to Axia providers at little to no cost through Axia’s medical insurance. Axia-paid life insurance, short term and long term disability. Free counseling for colleagues and family members, including parents and parents-in-law. Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program. Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!