Patient Service Rep I

About the role

The Patient Service Representative (PSR) - Check In/Check Out position at Carmel OBGYN in Noblesville, IN, is part of a rapidly growing network of over 400 providers dedicated to women's health. Axia Women’s Health is recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and has been certified as a Great Place to Work for five consecutive years.

Responsibilities

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Complete check in and check out functions for appointments, including verifying patient insurance eligibility and clearly communicating benefit limitations.
• Perform registration functions for new or existing patients and activate patient files.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Schedule and modify appointments, respond to patient inquiries, and collect patient balances.
• Schedule next year’s Annual Exam appointment and support daily administrative workflows.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities.
• Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.

Qualifications

• A high school diploma or equivalent is required.
• Medical Receptionist/Patient Service Representative experience is preferred but not required.
• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Caregiving and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Caregiving and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Benefits

Full-time benefits eligibility begins the first of the month after hire. Immediate 401(k) matching contribution with no vesting period. Generous PTO offering with additional time off for volunteering. Choice of multiple medical insurance plans to best meet your needs. Access to Axia providers at little to no cost through Axia’s medical insurance. Axia-paid life insurance, short term and long term disability. Free counseling for colleagues and family members, including parents and parents-in-law. Access to discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program. Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long term care, pet insurance, and more!