Customer Care Co-Ordinator

Specific Responsibilities

• Enters and confirms at least 30 purchase orders per day
• Provides invoices to customers
• Enters promotional orders
• Prepares Return Authorizations as needed
• Investigates Shortage Claims/Credits
• Enters data into CRM for Sales purposes
• Accesses and processes orders via EDI
• Answers calls
• Learns about and is able to speak on specific product knowledge

Key Relationships (internal and external)

• Customers: Dealers, Doctors, SDI representatives, Warehouse associates

Job Environment

The location of this position is: Itasca, IL
Full time position/40 hours per week

Essential Qualification/Experience

• Customer service experience 2+ years
• Proficient in SAP preferred
• Order entry experience
• Type minimum 40 WPM
• Highly organized

Essential Skills, Knowledge and Attributes

• Highest motivation
• Team player
• Able to multitask and meet deadlines
• Able to resolve conflict quickly and sufficiently
• Caring and compassionate

Knowledge and skills

• Aware of SDI's current Quality policy and objectives
• Excellent phone communication skills, direct customer contact experience

Desired Skills and Experience

• Computer Knowledge
• Time management
• Appropriate phone manner