Service Support Assistant

Position Summary

The Service Support Assistant plays a key role in delivering an exceptional client experience by providing attentive client service and maintaining the cleanliness, comfort, and presentation of all salon and spa areas.

Essential Functions

• Provide support and guidance to clients during their time in the salon/spa
• Offer beverages as needed
• Maintain cleanliness and organization across all areas including spa waiting rooms, spa quiet rooms, locker rooms, showers, bathrooms, changing areas, and nail areas
• Ensure locker rooms and vanities are fully stocked with robes, wraps, sandals, towels, and Tricoci amenities
• Sanitize showers and steam areas, dry walls, doors, and clean drains regularly
• Support daily laundry operations: wash, dry, fold, and replenish all linens, robes, and towels
• Maintain beverage stations: restock glassware, refill coffee, tea, and water service
• Follow all safety, sanitation, and hygienic procedures; ensure compliance with Tricoci cleanliness and brand standards
• Be an active and engaged member of the Tricoci team that promotes teamwork and a high level of client services throughout the Salon and Spa

Required Qualifications

• Experience hospitality, or customer service in a fast-paced environment
• Ability to work various schedules including evenings, weekends, and some holidays
• Strong communication and organizational skills
• Ability to work independently and as part of a team
• Able to build and maintain strong client relationships if necessary
• Able to stand on your feet for prolonged periods of time

Physical Requirements And Work Environment

• Regularly requires use of hands and finger dexterity to handle and feel; uses arms to reach
• Regularly required to talk and hear
• Regularly required to bend or squat
• Able to lift up to 20 pounds

Benefits

• Competitive pay
• Employee discounts (up to 90% off the Tricoci service pricing, 25-50% off retail and more.)
• Growth opportunities within a diverse, inclusive and fun working environment
• Comprehensive health insurance including medical/rx (including virtual visits), dental, vision, life and disability
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Company matching 401(k) Plan
• Wellness benefits including EAP with 5 free sessions (per situation)
• Paid Leave/Vacation
• Health insurance and 401(k) available after meeting eligibility requirements

About Tricoci

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodation during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.