Service Support Assistant

About the role

The Service Support Assistant (Housekeeper/Painter/Groundskeeper/Porter) maintains property cleanliness, curb appeal, and readiness of common areas, exterior grounds, and vacant units to support resident satisfaction and leasing success. Bridge Property Management is dedicated to fostering an inclusive workplace where everyone feels valued, continuously refining workplace practices to support employee growth and success, and supporting Environmental, Social, and Governance (ESG) initiatives across all properties and offices.

Responsibilities

• Clean offices, restrooms, amenities, laundry rooms, common areas, models, and vacant units
• Remove trash and debris from grounds, breezeways, parking lots, and dumpster areas
• Maintain landscaping appearance, flowerbeds, grass areas, and exterior presentation
• Assist with pool upkeep, snow removal, or seasonal property tasks as needed
• Report maintenance issues to the appropriate supervisor
• Follow company safety procedures and appearance standards
• Other tasks designated by supervisor

Qualifications

• Ability to use cleaning agents and equipment safely
• Strong dependability, teamwork, and service mindset

Skills

• Multifamily porter, janitorial, housekeeping, or grounds experience
• High school diploma or GED
• Bilingual communication ability where useful for the property
• Communication skills: following written/oral instructions (e.g., work orders) and reporting work completion to supervisors
• Technology skills: basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks; basic smartphone skills for taking photos for turnovers and inspections

Requirements

• Frequent walking, lifting, standing, stair climbing, and outdoor work
• Emergency/weekend support may be required
• Ability to lift 50 lbs

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well‑Being service
• 401(k): Bridge Investment Group matches contributions dollar‑for‑dollar up to 6% of pay, fully vested immediately; eligible employees automatically enrolled at a 4% contribution rate (must be ≥21 years old and have ≥60 days of service)
• Paid Time Off: accrual of 5.23 hours per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Paid parental leave: after 6 months, 4 weeks primary caregiver / 2 weeks secondary