Service Support Assistant

About the role

The Service Support Assistant (Housekeeper/Painter/Groundskeeper/Porter) maintains property cleanliness, curb appeal, and readiness of common areas, exterior grounds, and vacant units to support resident satisfaction and leasing success.

Responsibilities

• Clean offices, restrooms, amenities, laundry rooms, common areas, models, and vacant units
• Remove trash and debris from grounds, breezeways, parking lots, and dumpster areas
• Maintain landscaping appearance, flowerbeds, grass areas, and exterior presentation
• Assist with pool upkeep, snow removal, or seasonal property tasks as needed
• Report maintenance issues to the appropriate supervisor
• Follow company safety procedures and appearance standards
• Other tasks designated by supervisor

Requirements

• Ability to use cleaning agents and equipment safely
• Strong dependability, teamwork, and service mindset

Qualifications

• High school diploma or GED
• Bilingual communication ability where useful for property
• Multifamily porter, janitorial, housekeeping, or grounds experience (preferred)

Skills

Communication Skills

• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors

Technology Skills

• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Basic smartphone skills for taking photos for turnovers and inspections

Physical/Work Requirements

• Frequent walking, lifting, standing, stair climbing, and outdoor work
• Emergency/weekend support may be required
• Ability to lift 50 lbs

Benefits

• Full Insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately). Eligible employees are automatically enrolled at a 4% contribution rate (*must be at least 21 years of age and have worked for the Company for at least 60 days)
• Paid Time Off: 5.23 hours accrued per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Paid parental leave:
  • Following six months of employment: four weeks as primary caregiver or two weeks as secondary caregiver per birth, adoption, or placement of a child
  • Following two years of employment: twelve weeks as primary caregiver per birth, adoption, or placement of a child
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)