Service Support Assistant

About the role

The Service Support Assistant (Housekeeper/Painter/Groundskeeper/Porter) maintains property cleanliness, curb appeal, and readiness of common areas, exterior grounds, and vacant units to support resident satisfaction and leasing success.

Responsibilities

• Clean offices, restrooms, amenities, laundry rooms, common areas, models, and vacant units
• Remove trash and debris from grounds, breezeways, parking lots, and dumpster areas
• Maintain landscaping appearance, flowerbeds, grass areas, and exterior presentation
• Assist with pool upkeep, snow removal, or seasonal property tasks as needed
• Report maintenance issues to the appropriate supervisor
• Follow company safety procedures and appearance standards
• Other tasks designated by supervisor

Required Skills & Qualifications

• Ability to use cleaning agents and equipment safely
• Strong dependability, teamwork, and service mindset

Preferred Skills

• Multifamily porter, janitorial, housekeeping, or grounds experience
• High school diploma or GED
• Bilingual communication ability where useful for property

Communication Skills

• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors

Technology Skills

• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Basic smartphone skills for taking photos for turnovers and inspections

Physical & Work Requirements

• Frequent walking, lifting, standing, stair climbing, and outdoor work
• Emergency/weekend support may be required
• Ability to lift 50 lbs

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child
• Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months