Service Support Administrator
STERIS · Birmingham, AL · 1 mo ago
Hybrid$45k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
Position Summary: description of role.
Duties Essential Job Functions: list of duties.
Required Required Experience: list of requirements.
Preferred: Associated degree or Bachelor degree preferred.
What STERIS Offers: benefits list.
Pay range: $45,262.50 - $52,000.00. Also mention bonus participation, etc.
Schedule: hybrid position after training; team meets in Birmingham office 2 days per week.
We need sections: About the role (position summary), Responsibilities (duties), Requirements (required experience), Qualifications (preferred?), Skills (maybe from required: PC experience, Microsoft Office, analytical, organizational, communication), Benefits (what STERIS offers), Pay (pay range), Schedule (hybrid, 2 days per week).
We must not include sections with filler like "commensurate with experience". We have actual content.
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
Position Summary: description of role.
Duties Essential Job Functions: list of duties.
Required Required Experience: list of requirements.
Preferred: Associated degree or Bachelor degree preferred.
What STERIS Offers: benefits list.
Pay range: $45,262.50 - $52,000.00. Also mention bonus participation, etc.
Schedule: hybrid position after training; team meets in Birmingham office 2 days per week.
We need sections: About the role (position summary), Responsibilities (duties), Requirements (required experience), Qualifications (preferred?), Skills (maybe from required: PC experience, Microsoft Office, analytical, organizational, communication), Benefits (what STERIS offers), Pay (pay range), Schedule (hybrid, 2 days per week).
We must not include sections with filler like "commensurate with experience". We have actual content.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail.
We need to output only HTML fragment, no /, no markdown.
Let's craft.
Section About the role: use
About the role
then with position summary.
Responsibilities:
Responsibilities
then with each duty as - . Need to capture all duties from "Duties Essential Job Functions" and also maybe other duties like "Support assigned area..." etc. We'll list them.
We need to be careful not to miss any.
Let's extract duties:
From "Duties Essential Job Functions":
- Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer’s purchase order:
- Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
- Assigning appropriate equipment entitlements
- Establishing invoice schedules
- Establishing and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction.
- Processing credits to agreements and service requests
- Adding or deleting equipment on agreement
- Review contract terms and conditions to ensure compliance with STERIS policies
- Support assigned area by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance including:
- Scheduling each PM FSR’s monthly workload in accordance with defined scheduling rules.
- Evaluating PM workload on as needed basis & taking appropriate action to balance monthly PM schedules
- Monitoring agreements sold at point of sale & activating in a timely manner
- Address invoice errors and data corrections and maintenance including:
- Receive and process all verbal and written requests for service invoicing issues, per credit/rebill process, in a timely manner so that district revenue is accrued in the proper invoice period.
- Assist the Collections department with research and customer follow up to resolve outstanding Service invoicing issues
- Correct errors that result from erroneous technician entry and educate field on how to avoid errors in the future
- Maintain and move equipment in Siebel and manage equipment parent/child relationships
- Assign technicians to service requests as required
- Actively review and release items from the service backlog
- Strive for continuous improvement:
- Provide feedback to the field on resolved issues by identifying corrective steps to reduce errors
- Attend district conference calls monthly to review issues and common process misunderstandings
- Work with management or process owner on identified gaps or improvements to existing back office processes
Also earlier in Position Summary: "activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to support the field with Siebel Field Repairs and Specialty SRs." "support their dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations." "establishes preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize FSR utilization and Customer satisfaction." "processes all requests regarding billing issues and subsequent credits, trouble-shoot problem service requests with Field Technicians when information is missing or system issues, make data corrections in Siebel, release service backlog line items, maintain service installation base, and complete other duties as required."
We should include these as duties too, but avoid duplication. We'll combine.
Now Requirements: "Required Required Experience" section:
- High school diploma or GED
- Two (2) years experience in business, customer service or accounting environment, preferably working with contracts.
- Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database in addition to understanding legal terms and conditions of contracts and purchase orders strongly preferred.
- Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel.
- Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred.
- Demonstrated effective analytical, organizational, and written and oral communication skills.
We'll list as
.
Preferred: "Associated degree or Bachelor degree preferred." Could be under Qualifications.
Skills: maybe we can extract from required: PC experience, Microsoft Office, analytical, organizational, written and oral communication, knowledge of contracts, etc. But we already have those in Requirements. Could still have Skills section for things like "Proficiency in Word and Excel", "Analytical skills", "Organizational skills", "Communication skills". However we risk duplication. The instruction: Prefer a few substantive sections over many thin ones. We could combine Requirements and Qualifications and Skills into one? But they ask to use headings for those sections if content exists. We have content for Requirements (required experience). Qualifications (preferred degree). Skills (maybe we can list specific skills like PC experience, Microsoft Office, analytical, organizational, communication). However those are already in required experience. Might be okay to have Skills separate but we need to avoid redundancy. Perhaps we can put Skills as a subsection of Requirements? But they want headings. Let's decide: We'll have Requirements (mandatory), Qualifications (preferred education), Skills (specific technical and soft skills). We'll ensure not to repeat same bullet points exactly; we can rephrase.
But we must preserve all substantive information; we can't omit any. If we put some info in Skills and also in Requirements, that's duplication but not omission. It's okay as long as we preserve. However we might be better to not duplicate; we can split the required list into Requirements (education, experience) and Skills (technical and soft skills). Let's do that.
Thus:
Requirements: high school diploma or GED; two years experience in business, customer service or accounting environment, preferably working with contracts.
Qualifications: Associated degree or Bachelor degree preferred.
Skills: Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database; understanding legal terms and conditions of contracts and purchase orders; PC experience with working knowledge of Microsoft Office suite, demonstrated proficiency in Word and Excel; experience with service contract software and CRM systems and Oracle/Siebel; demonstrated effective analytical, organizational, and written and oral communication skills.
That covers all.
Benefits: from "What STERIS Offers": list bullet points.
Pay: pay range $45,262.50 - $52,000.00; bonus participation; minimum pay rates comply with county/city minimums if higher; pay rates based on factors.
Schedule: hybrid position after training; team meets in Birmingham office 2 days per week.
We must not include boilerplate like EEO, etc.
Now craft HTML.
We'll start with About the role
...
Then Responsibilities Responsibilities
...
Then Requirements Requirements
...
Then Qualifications Qualifications
...
Then Skills Skills
...
Then Benefits Benefits
...
Then Pay Pay
...
Then Schedule Schedule
...
Make sure to not include any empty sections.
Now write the content precisely.
About the role paragraph: combine position summary sentences.
"The Service Support Administrator I’s (SSA I) primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to support the field with Siebel Field Repairs and Specialty SRs. The SSA I will support their dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations. The SSA I also establishes preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize FSR utilization and Customer satisfaction. Additionally, the SSA I processes all requests regarding billing issues and subsequent credits, trouble-shoot problem service requests with Field Technicians when information is missing or system issues, make data corrections in Siebel, release service backlog line items, maintain service installation base, and complete other duties as required. This is a hybrid position after training. The team meets in the Birmingham office, 2 days per week."
But note schedule info is also in schedule section; we might not duplicate. However About the role can include hybrid mention but schedule section will have details. It's okay to mention hybrid briefly.
We'll keep About the role as position summary without schedule specifics maybe. But we can keep hybrid mention; schedule section will elaborate.
Now Responsibilities list: we need to include all duties.
Let's craft bullet list items:
- Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer’s purchase order.
- Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
- Assign appropriate equipment entitlements.
- Establish invoice schedules.
- Establish and maintain changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction.
- Process credits to agreements and service requests.
- Add or delete equipment on agreements.
- Review contract terms and conditions to ensure compliance with STERIS policies.
- Support assigned area by actively monitoring PM Service Contract base and initiating proper activities to improve district performance.
- Schedule each PM FSR’s monthly workload in accordance with defined scheduling rules.
- Evaluate PM workload on an as‑needed basis and take appropriate action to balance monthly PM schedules.
- Monitor agreements sold at point of sale and activate them in a timely manner.
- Address invoice errors and data corrections: receive and process all verbal and written requests for service invoicing issues per credit/rebill process to ensure district revenue is accrued in the proper invoice period.
- Assist the Collections department with research and customer follow‑up to resolve outstanding service invoicing issues.
- Correct errors resulting from erroneous technician entry and educate field on how to avoid errors in the future.
- Maintain and move equipment in Siebel and manage equipment parent/child relationships.
- Assign technicians to service requests as required.
- Actively review and release items from the service backlog.
- Provide feedback to the field on resolved issues by identifying corrective steps to reduce errors.
- Attend district conference calls monthly to review issues and common process misunderstandings.
- Work with management or process owner on identified gaps or improvements to existing back office processes.
- Complete other duties as required.
We might have duplicates; ensure we captured all.
Now Requirements list:
- High school diploma or GED.
- Two (2) years of experience in a business, customer service, or accounting environment, preferably working with contracts.
Now Qualifications list:
- Associated degree or Bachelor degree preferred.
Now Skills list:
- Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database.
- Understanding of legal terms and conditions of contracts and purchase orders.
- PC experience with working knowledge of the Microsoft Office suite, including demonstrated proficiency in Word and Excel.
- Experience
for prose. We must preserve all substantive information, not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown. Let's craft. Section About the role: use
About the role
thenwith position summary. Responsibilities:
Responsibilities
then- with each duty as
- . Need to capture all duties from "Duties Essential Job Functions" and also maybe other duties like "Support assigned area..." etc. We'll list them.
We need to be careful not to miss any.
Let's extract duties:
From "Duties Essential Job Functions":
- Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer’s purchase order:
- Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
- Assigning appropriate equipment entitlements
- Establishing invoice schedules
- Establishing and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction.
- Processing credits to agreements and service requests
- Adding or deleting equipment on agreement
- Review contract terms and conditions to ensure compliance with STERIS policies
- Support assigned area by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance including:
- Scheduling each PM FSR’s monthly workload in accordance with defined scheduling rules.
- Evaluating PM workload on as needed basis & taking appropriate action to balance monthly PM schedules
- Monitoring agreements sold at point of sale & activating in a timely manner
- Address invoice errors and data corrections and maintenance including:
- Receive and process all verbal and written requests for service invoicing issues, per credit/rebill process, in a timely manner so that district revenue is accrued in the proper invoice period.
- Assist the Collections department with research and customer follow up to resolve outstanding Service invoicing issues
- Correct errors that result from erroneous technician entry and educate field on how to avoid errors in the future
- Maintain and move equipment in Siebel and manage equipment parent/child relationships
- Assign technicians to service requests as required
- Actively review and release items from the service backlog
- Strive for continuous improvement:
- Provide feedback to the field on resolved issues by identifying corrective steps to reduce errors
- Attend district conference calls monthly to review issues and common process misunderstandings
- Work with management or process owner on identified gaps or improvements to existing back office processes
Also earlier in Position Summary: "activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to support the field with Siebel Field Repairs and Specialty SRs." "support their dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations." "establishes preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize FSR utilization and Customer satisfaction." "processes all requests regarding billing issues and subsequent credits, trouble-shoot problem service requests with Field Technicians when information is missing or system issues, make data corrections in Siebel, release service backlog line items, maintain service installation base, and complete other duties as required."
We should include these as duties too, but avoid duplication. We'll combine.
Now Requirements: "Required Required Experience" section:
- High school diploma or GED
- Two (2) years experience in business, customer service or accounting environment, preferably working with contracts.
- Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database in addition to understanding legal terms and conditions of contracts and purchase orders strongly preferred.
- Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel.
- Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred.
- Demonstrated effective analytical, organizational, and written and oral communication skills.
We'll list as
- .
Preferred: "Associated degree or Bachelor degree preferred." Could be under Qualifications.
Skills: maybe we can extract from required: PC experience, Microsoft Office, analytical, organizational, written and oral communication, knowledge of contracts, etc. But we already have those in Requirements. Could still have Skills section for things like "Proficiency in Word and Excel", "Analytical skills", "Organizational skills", "Communication skills". However we risk duplication. The instruction: Prefer a few substantive sections over many thin ones. We could combine Requirements and Qualifications and Skills into one? But they ask to use headings for those sections if content exists. We have content for Requirements (required experience). Qualifications (preferred degree). Skills (maybe we can list specific skills like PC experience, Microsoft Office, analytical, organizational, communication). However those are already in required experience. Might be okay to have Skills separate but we need to avoid redundancy. Perhaps we can put Skills as a subsection of Requirements? But they want headings. Let's decide: We'll have Requirements (mandatory), Qualifications (preferred education), Skills (specific technical and soft skills). We'll ensure not to repeat same bullet points exactly; we can rephrase.
But we must preserve all substantive information; we can't omit any. If we put some info in Skills and also in Requirements, that's duplication but not omission. It's okay as long as we preserve. However we might be better to not duplicate; we can split the required list into Requirements (education, experience) and Skills (technical and soft skills). Let's do that.
Thus:
Requirements: high school diploma or GED; two years experience in business, customer service or accounting environment, preferably working with contracts.
Qualifications: Associated degree or Bachelor degree preferred.
Skills: Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database; understanding legal terms and conditions of contracts and purchase orders; PC experience with working knowledge of Microsoft Office suite, demonstrated proficiency in Word and Excel; experience with service contract software and CRM systems and Oracle/Siebel; demonstrated effective analytical, organizational, and written and oral communication skills.
That covers all.
Benefits: from "What STERIS Offers": list bullet points.
Pay: pay range $45,262.50 - $52,000.00; bonus participation; minimum pay rates comply with county/city minimums if higher; pay rates based on factors.
Schedule: hybrid position after training; team meets in Birmingham office 2 days per week.
We must not include boilerplate like EEO, etc.
Now craft HTML.
We'll start with
About the role
...
Then ResponsibilitiesResponsibilities
- ...
Requirements
- ...
Qualifications
- ...
Skills
- ...
Benefits
- ...
Pay
...
Then ScheduleSchedule
...
Make sure to not include any empty sections. Now write the content precisely. About the role paragraph: combine position summary sentences. "The Service Support Administrator I’s (SSA I) primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to support the field with Siebel Field Repairs and Specialty SRs. The SSA I will support their dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations. The SSA I also establishes preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize FSR utilization and Customer satisfaction. Additionally, the SSA I processes all requests regarding billing issues and subsequent credits, trouble-shoot problem service requests with Field Technicians when information is missing or system issues, make data corrections in Siebel, release service backlog line items, maintain service installation base, and complete other duties as required. This is a hybrid position after training. The team meets in the Birmingham office, 2 days per week." But note schedule info is also in schedule section; we might not duplicate. However About the role can include hybrid mention but schedule section will have details. It's okay to mention hybrid briefly. We'll keep About the role as position summary without schedule specifics maybe. But we can keep hybrid mention; schedule section will elaborate. Now Responsibilities list: we need to include all duties. Let's craft bullet list items: - Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer’s purchase order. - Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies. - Assign appropriate equipment entitlements. - Establish invoice schedules. - Establish and maintain changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction. - Process credits to agreements and service requests. - Add or delete equipment on agreements. - Review contract terms and conditions to ensure compliance with STERIS policies. - Support assigned area by actively monitoring PM Service Contract base and initiating proper activities to improve district performance. - Schedule each PM FSR’s monthly workload in accordance with defined scheduling rules. - Evaluate PM workload on an as‑needed basis and take appropriate action to balance monthly PM schedules. - Monitor agreements sold at point of sale and activate them in a timely manner. - Address invoice errors and data corrections: receive and process all verbal and written requests for service invoicing issues per credit/rebill process to ensure district revenue is accrued in the proper invoice period. - Assist the Collections department with research and customer follow‑up to resolve outstanding service invoicing issues. - Correct errors resulting from erroneous technician entry and educate field on how to avoid errors in the future. - Maintain and move equipment in Siebel and manage equipment parent/child relationships. - Assign technicians to service requests as required. - Actively review and release items from the service backlog. - Provide feedback to the field on resolved issues by identifying corrective steps to reduce errors. - Attend district conference calls monthly to review issues and common process misunderstandings. - Work with management or process owner on identified gaps or improvements to existing back office processes. - Complete other duties as required. We might have duplicates; ensure we captured all. Now Requirements list: - High school diploma or GED. - Two (2) years of experience in a business, customer service, or accounting environment, preferably working with contracts. Now Qualifications list: - Associated degree or Bachelor degree preferred. Now Skills list: - Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database. - Understanding of legal terms and conditions of contracts and purchase orders. - PC experience with working knowledge of the Microsoft Office suite, including demonstrated proficiency in Word and Excel. - Experience