Service Administrator

CT Power & Iceberg Enterprises, a W.W. Williams Company, is an authorized Carrier Transicold Transport Refrigeration Unit and Hyundai Translead Trailer Dealership providing service, warranty, parts, and new product sales across transportation applications. Our mission is to be the trusted provider of innovative, timely solutions that surpass customer expectations in a welcoming, diverse, and inclusive environment.

About the role

As a Service Administrator, you will support all administrative needs of the service department in collaboration with shop personnel to ensure scheduled work meets customer satisfaction.

Responsibilities

• Answer and screen incoming calls, directing them to the appropriate person and taking accurate messages when necessary.
• Compose routine correspondence and make copies of documents or other printed materials.
• Organize and maintain the file system, including correspondence and records.
• Arrange and coordinate travel schedules and reservations as needed.
• Initiate work orders in the computer by gathering customer and equipment details, including warranty or billing information, and documenting customer complaints to aid diagnosis.
• Complete work orders by accurately documenting all work performed, process customer payments, and ensure credit and warranty policies are followed.
• Build and maintain customer relationships.
• Make outbound calls to potential and existing customers to provide repair updates.
• Collaborate with outside sales representatives to meet customer needs, keep commitments, and maintain high satisfaction.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Proficiency with computers and software, including Microsoft Office Suite.

Benefits

• 8 paid holidays and 1 paid wellness day.
• Paid time off.
• Employee referral bonus program.
• Medical, dental, and vision insurance.
• 401k with company match.
• Company-paid training.
• Growth and leadership opportunities.