Service Supervisor - Harrisburg, PA

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is "Service Excellence – Always." Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer trusted tires, reliable services, and powerful management tools to help lower operating costs as part of Goodyear's Total Solution for commercial and off-the-road fleets.

About the role

As a Service Supervisor, you will manage the service department, including the team and equipment at a Goodyear Commercial Tire & Service Center. You will assist technicians in daily work routines and ensure customer satisfaction.

Responsibilities

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Process billing efficiently.
• Control and protect company assets by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet service goals and customer needs.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident-free/safe workplace.
• Perform a variety of manual tasks for extended periods, including light and heavy lifting (e.g., commercial tires and wheels), standing, bending, and squatting.

Requirements

• Prior commercial tire experience.
• Willingness to work scheduled shifts, including nights and weekends.
• Valid driver’s license for the type of vehicle required for the position and ability to meet DOT driver qualification requirements.
• At least 21 years of age.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.

Qualifications

• High School diploma or GED.
• Relevant commercial tire service and/or management experience.
• 2 years of management experience preferred.

Skills

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Able to work in a results-oriented, fast-paced environment as part of a team.
• Self-starter willing to take initiative and work without direct supervision.
• Willing to attend appropriate training sessions.

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