Service Supervisor - Engines Workshop

About the role

The Service Supervisor – Engines Workshop at MSHS Pacific Power Group leads a team that keeps critical power running. This is a hands-on supervisory role responsible for supporting and coordinating the daily operations of the Engine Workshop.

Responsibilities

• Lead, guide, coach, and support assigned workshop personnel during daily operations.
• Assign and coordinate daily work based on operational priorities, employee skills, job requirements, and customer commitments.
• Support the Workshop Manager with workload balancing, resource planning, workflow prioritization, and operational execution.
• Maintain a clean, organized, and efficient work area in accordance with 5S and good workshop practices.
• Ensure tools, equipment, fixtures, measuring instruments, and consumables are properly used, maintained, stored, and controlled.
• Communicate issues related to tooling, equipment, capacity, parts availability, safety, and workflow constraints to the Workshop Manager in a timely manner.
• Provide hands-on technical support for engine component inspection, troubleshooting, repair, overhaul, testing, and assembly.
• Support diagnosis of mechanical, hydraulic, pneumatic, and auxiliary equipment issues.
• Review component condition and support development of repair recommendations, CFRs, SPRs, inspection reports, and service documentation.
• Support correct application of torque specifications, measurement requirements, clearances, fits, sealing procedures, testing requirements, and assembly practices.
• Aid in identifying required spare parts, consumables, machining requirements, and outside vendor support when needed.
• Escalate technical issues, additional findings, scope changes, missing parts, and customer-impacting concerns to the Workshop Manager in a timely manner.
• Support communication with Engineering, Operations, Sales, Parts, Purchasing, Customer Service, and other internal stakeholders as needed.
• Ensure assigned work meets company quality standards, customer requirements, and applicable OEM specifications.
• Review completed work for accuracy, completeness, and readiness before final release to management or the next process step.
• Absorb and communicate customer-impacting delays, additional findings, missing parts, or scope changes as soon as identified.
• Support business needs by helping ensure customer commitments and workshop priorities are met.

Requirements

• Strong hands-on mechanical knowledge of diesel engine components and related workshop processes.
• Knowledge of mechanical, hydraulic, pneumatic, and auxiliary equipment systems.
• Ability to read and interpret OEM manuals, technical drawings, schematics, blueprints, tolerances, and work instructions.
• Knowledge of engine component inspection, overhaul, repair, assembly, testing, and documentation practices.
• Familiarity with welding, brazing, machining, fabrication, metalizing, pressure testing, and NDT coordination is preferred.
• Ability to use precision measuring instruments and understand standard and metric measurements, fits, clearances, and tolerances.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to lead, coach, train, and motivate workshop personnel.
• Strong organizational and time management skills.
• Ability to prioritize multiple jobs and adjust to changing operational requirements.
• Effective verbal and written communication skills.
• Strong attention to detail and commitment to quality.
• Ability to work independently while effectively supporting and leading a team.
• Working knowledge of Microsoft Office, ERP systems, SRO/work order systems, or shop management software.
• Strong customer service orientation and business awareness.
• Commitment to maintaining a safe, clean, and productive work environment.

Qualifications

• Trade certificate, technical diploma, associate degree, military technical training, or equivalent experience in Diesel Mechanics, Mechanical Technology, Industrial Technology, Machining, Manufacturing Technology, or a related mechanical field.
• Minimum of 5 years of hands-on experience in a diesel engine, mechanical, hydraulic, industrial, marine, power generation, or manufacturing workshop environment.
• Minimum of 1–2 years of lead, senior technician, foreman, or supervisory experience preferred.
• Experience with diesel engine component overhaul, cylinder heads, pumps, injectors, connecting rods, liners, machining, testing, and related repair processes is preferred.
• Experience with Lean Manufacturing, 5S, continuous improvement, OSHA requirements, forklift operation, overhead crane operation, or rigging is preferred.