Service Specialist I - eServices

About the role

The Service Specialist I plays a crucial role in the eServices business unit within Central Operations Department at F&M Bank. Key responsibilities include Online Banking and Treasury Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay research, fraud alert processing, and support for Online & Mobile Banking customers and internal Treasury Management and Retail Banking teams.

Responsibilities

• Handle tasks related to Online Banking and Treasury Management onboarding and maintenance
• Review Mobile Deposit transactions
• Process Positive Pay reviews
• Manage Bill Pay inquiries
• Process fraud alerts
• Support Online & Mobile Banking customers and internal Treasury Management and Retail Banking teams
• Deliver exceptional customer service to both internal and external customers
• Adhere to Bank policies and procedures and regulatory compliance guidelines
• Assist with setting up and maintaining Online Banking for Business and Online Cash Management/Treasury Management profiles
• Provide support for a variety of customer/department requests and issues
• Handle operational issues quickly and competently
• Prioritize effectively and remain focused and organized under continuous deadlines and requests
• Employ logical thinking and problem-solving skills with a common sense approach
• Handle multiple tasks concurrently
• Quickly learn new processes and adhere to high ethical and professional standards while maintaining customer confidentiality

Requirements

• Knowledge of banking operations and features/functions of Online & Mobile Banking, ACH, Wire Transfers, Bill Pay, Mobile Deposit, and Positive Pay
• Experience assisting with Online Banking setup and maintenance for Business and Treasury Management/Treasury Management profiles
• Strong customer service skills, able to communicate confidently with customers and business partners
• Ability to prioritize effectively, be flexible, and change direction quickly
• Detail-oriented, employs logical thinking and problem-solving skills with a common sense approach
• Process and task-oriented, able to handle multiple tasks concurrently
• Quick learner, takes pride in completing tasks accurately and timely
• Dependable attendance and punctuality

Qualifications

• High school diploma or equivalent, college degree preferred
• Minimum 2 or more years of relevant work experience, with knowledge of ACH and Wire Transfers a plus
• Ability to use various computer applications, including Microsoft Windows, Outlook, Word, and Excel
• Multi-tasker with a desire to go the extra mile to serve customers

Skills

• Customer service skills
• Problem-solving skills
• Logical thinking
• Attention to detail
• Multi-tasking ability
• Quick learning
• Confidentiality

Benefits

F&M Bank offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

$20.00 - $23.00 per hour

Schedule

Full-time, non-exempt