Service Specialist I

About the role

Join our field services team as a Service Technician and play a key role in keeping customer operations safe, reliable, and efficient. You'll work hands-on with advanced systems, solve real-world technical challenges, and build lasting customer relationships.

Responsibilities

• Install, commission, and maintain customer systems according to established procedures and safety standards
• Perform onsite troubleshooting, repairs, and preventive maintenance to maximize system performance
• Create accurate technical documentation and service reports that support quality and compliance
• Engage with customers to understand their needs and identify opportunities for additional support

Skills

• Active Listening — developing level; understanding customer concerns and translating them into actionable service responses
• Customer Support — foundational level; delivering responsive service that builds trust and satisfaction
• Maintenance and Repair — developing level; executing routine and corrective maintenance to ensure system reliability
• Problem Solving — developing level; diagnosing technical issues and implementing effective solutions onsite
• Safety Standards — developing level; adhering to protocols that protect you, customers, and equipment
• Technical Documentation — developing level; recording service activities accurately for compliance and continuity
• Time Management — developing level; prioritizing tasks to meet service commitments efficiently

Qualifications

• Customer-focused approach with strong interpersonal skills and professionalism in the field
• Resilience and flexibility to adapt to changing conditions and solve problems independently
• Attention to detail that ensures every task meets quality and safety expectations
• Eagerness to develop technical expertise and grow within a dynamic services environment

Benefits

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year
• Invest and Plan Your Future: competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match
• Grow Your Skills and Career: performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera
• Team Up in the Workplace: collaboration, recognition, sharing your voice, and an inclusive workplace
• Support Your Community: volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits

• Comprehensive technical training and ongoing development opportunities
• Variety and challenge working across different customer sites and technologies
• Career advancement potential within a global services organization
• Collaborative team environment committed to safety, excellence, and your success

Pay

For this U.S.-based position, the expected pay range is USD 54,400 - USD 81,600 per year. This pay range includes base pay and short-term incentives. Individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.