Service Specialist I

About the role

Serves as the primary point of contact for assigned service engagements, guiding each project from sale through turnover. Pulls on problem-solving skills and technical knowledge to ensure milestones are met, communications are clear, and services are delivered successfully.

Responsibilities

• Owns the service lifecycle from vendor PO generation through job closeout.
• Captures and tracks project activity to identify trends, risks, and improvement opportunities.
• Collaborates with vendors/contractors for timely service delivery.
• Manages, negotiates, and documents routine change orders within defined authority limits.
• Reviews and independently resolves routine invoice discrepancies and adjustments.
• Troubleshoots, evaluates, and resolves moderately complex issues using process/product knowledge.
• Maintains detailed project documentation.
• Identifies opportunities for process improvement and works in conjunction with Service Specialist II and above to implement process improvements.
• Document service calls to record data on product questions and field issues.
• Proactively monitors accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process.

Requirements

2-4 years of relevant work experience required. Intermediate knowledge of codes and standards for applicable products.

Qualifications

• 2 Year / Associate Degree or equivalent years of job experience required.
• Preferred Skills/Certifications: Microsoft Dynamics CRM, Excel, Project Management Software such as Procore.

Skills

Intermediate knowledge of codes and standards for applicable products.

Benefits

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $56,474-$69,762 and may vary based on factors such as job-related knowledge, skills, experience, and performance. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support, Financial Security, Learning & Development, Rewards & Recognition, Wellbeing & Mental Health, Work-Life Balance, Fun Perks.

Pay

The starting base pay range for this position is $56,474-$69,762 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

Schedule

Hybrid

Employer

Greenheck Group