Service Specialist 1 (UN747)

Responsibilities

• Install, operate, and maintain all gas facilities.
• Perform customer service, installation, construction, maintenance, testing, and troubleshooting related to pipeline systems, measurement, appliances, and associated equipment.
• Manage sales, installation, and service work of non-regulated products and services.
• Maintain and repair all facilities and equipment, including pipeline right-of-way, such as excavation, repair, coating, and backfilling pipelines, concrete work, painting, building erection, weed control, etc.
• Locate and mark facilities per Company Damage Prevention Program and One-Call procedures before and during encroachments and excavations.
• Conduct pipeline patrols, population density surveys, leak detection surveys, and inspections according to company procedures.
• Coordinate local Damage Prevention activities.
• Provide oversight and inspection to ensure asset protection and compliance with company procedures during excavation activities near pipeline facilities.
• Be available for and participate in emergency response and on-call rotation after regular business hours.
• Participate in quality emergency responder programs.
• Represent the Company during contacts with landowners/tenants, public officials, emergency officials, and local organizations (e.g., One-Call, Pipeline Group, Soil Conservation, etc.).
• Perform governmental compliance activities (PHMSA, State Agencies, EPA, USFS, etc.).
• Complete all applicable mapping, documentation, record keeping, and data entry duties according to company policies.
• Identify, report, and correct safety and environmental concerns.
• Participate in the development of O&M Procedures, Site Specific Procedures, project scopes, and work plans.
• Complete all work in compliance with Company Standards, procedures, regulatory, and tariff requirements.
• Demonstrate performance toward operational excellence.
• Participate in learning (including ride-alongs) and associated travel to complete training and required cohort processes.

Requirements

• High School Diploma or equivalent.
• Valid driver’s license and a driving record satisfactory to the company and its insurers.
• Good verbal and written communication skills.
• Basic computer and math skills.
• Ability to work from written and verbal instruction.
• Ability to work with a team, take direction from supervisors, keep required job schedules, focus attention on details, and follow work rules.
• Ability to work with and around combustible or flammable gas, liquids.
• Achieve and maintain all Operator Qualifications and progression requirements applicable to the job classification.
• Ability to interface directly with customers professionally providing a high degree of customer satisfaction.
• Must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
• This role will be required to travel up to 10% of the time.

Desired

• Troubleshooting background (such as mechanic, electrician, plumber, construction).
• Experience working with a natural gas system.
• CDL License.
• Ability to operate construction equipment.
• Knowledge and experience in safe handling practices of flammable gases, liquids, and high-pressure systems.
• Knowledge of company policies and practices, regulatory, and tariff requirements.
• Knowledge of National, State, and local electrical codes.

Pay

Pay Range: $25.63 - $42.26 per hour (Determined by the current Collective Bargaining Agreement)

Schedule

Not specified

Benefits

Comprehensive Benefits Package includes annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental, and vision insurance.

Qualifications

Not specified

Skills

Not specified

Benefits

Comprehensive Benefits Package includes annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental, and vision insurance.