Service Specialist 1 (74NE)

About the role

This important position will help the company deliver install and maintain a safe and reliable natural gas distribution system in addition to supporting customers within our non-regulated appliance repair and installation programs.

Responsibilities

• Responsible for the installation, operation and maintenance of all gas facilities.
• Accomplish customer service, installation, construction, maintenance, testing and troubleshooting related to pipeline systems, measurement, appliances, and associated equipment.
• Responsible for sales, installation and service work of appliance in regards to the non-regulated products and services offered through the company.
• Responsible for the general upkeep and maintenance of all facilities and equipment, including pipeline right-of-way, including, but not limited to excavation, repairing, coating and backfilling pipelines, concrete work, painting, building erection, weed control, etc.
• Locate and mark facilities per Company Damage Prevention Program and One-Call procedures prior to and during encroachments and excavations.
• Coverage and inspection of pipeline patrols, population density surveys, leak detection surveys and inspection per company procedures.
• Coverage and coordination of local Damage Prevention activities.
• Provide oversight and inspection to ensure asset protection and compliance with company procedures of excavation activities near pipeline facilities.
• Participation in quality emergency responder programs.
• Represent the Company during contacts with landowner/tenant, public official, emergency official and local organization (i.e. One-Call, Pipeline Group, Soil Conservation, etc.) meetings.
• Performance of governmental compliance activities (PHMSA, State Agencies, EPA, USFS, etc.).
• Completion of mapping, record keeping and data entry duties per company policies.
• Identification, reporting and correction of safety and environmental concerns.
• Participation in the development of O&M Procedures, Site Specific Procedures, project scopes and work plans.
• Completion of all applicable documentation and record keeping.
• Perform all work in compliance with Company Standards, procedures, regulatory and tariff requirements.
• Demonstrate performance toward operational excellence.
• Perform other assigned tasks as required.

Requirements

• High School Diploma or equivalent.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
• Good verbal and written communication skills.
• Ability to work from written verbal instruction.
• Ability to work with a team, take direction from supervisors, keep required job schedules, focus attention on details, and follow work rules.
• Possess basic computer and math skills.
• Ability to work with and around combustible or flammable gas, liquids.
• Ability to interface directly with customers professionally providing a high degree of customer satisfaction.
• Ability to operate construction equipment.
• Achieve and maintain all Operator Qualifications and progression requirements applicable to the job classification.

Desired

• Secondary education or equivalent experience.
• Experience working with a natural gas system preferred, but willing to train.
• Knowledge and experience in safe handling practices of flammable gases, liquids, and high-pressure system preferred.
• Knowledge of company policies and practice, regulatory and tariff requirements desirable.
• Knowledge of National, State and local electrical codes desirable.

Benefits

Comprehensive Benefits Package includes annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.