Service Sales Support Data Centers

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure safe transport of food, lifesaving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

About the Role

The Sales Support professional plays a critical role in enabling timely and accurate service sales quoting for mission-critical data center customers. This role is responsible for developing service repair quotes, pricing service agreements and change orders, and actioning field-generated technician leads. Success in this role requires urgency, attention to detail, and the ability to respond quickly to quote requests supporting high-impact data center needs.

Responsibilities

• Prepare timely and accurate service repair quotes for data center sites supporting corrective, preventative, and emergency service needs.
• Use the CPQ (Configure, Price, Quote) tool to price service agreements, change orders, and scope adjustments for existing data center accounts.
• Support pricing and documentation for data center service offerings, ensuring compliance with commercial, technical, and financial requirements. Follow the sales gate process for quote review.
• Respond with urgency to incoming quote requests, understanding the time-sensitive, uptime-critical nature of data center operations.
• Partner with Field Service Technicians, Field Service Managers, and Sellers for input on quote parameters.
• Work with Field Service Managers to review Technician-generated leads for quoting opportunities and ensure follow-up and closure.
• Maintain accurate records of quotes, approvals, and changes within our CRM platform.
• Assist with reporting and tracking of quote volume, cycle time, and win/loss feedback.

Requirements

• Bachelor’s degree with 1+ years of experience in sales support, service quoting, inside sales, or commercial operations
• OR Associates Degree with 3+ years of experience in sales support, service quoting, inside sales, or commercial operations
• OR a High School Diploma or GED with 5+ years of experience in sales support, service quoting, inside sales, or commercial operations

Qualifications

• Experience in Sales, HVAC, and/or Controls
• Experience working with CPQ tools and pricing service offerings
• CRM experience (Salesforce or similar)
• Familiarity with service agreements, change orders, and aftermarket service models
• Experience working closely with field technicians and service operations teams
• Strong sense of urgency with the ability to manage multiple requests simultaneously
• High attention to detail and accuracy in pricing and documentation
• Strong skills in written and verbal communication, analysis, organization, and time management
• Capability to perform in a fast-paced and changing environment

Pay

The annual salary for this position is between $96,000.00 and $192,000.00. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This position is also entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account
• Tuition Assistance

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.