Service Sales
POSITION OVERVIEW
The Commercial HVAC Service Sales Representative is a strategic, relationship-first business development role responsible for growing MOAC’s service revenue across Central and Northeast Ohio. Backed by more than 55 years of technical credibility and a service team known for doing the work right, this position is built for a sales professional who leads with expertise and earns long-term client loyalty through trust — not transaction.
KEY RESPONSIBILITIES
Business Development & Territory Management: - Prospect, qualify, and close preventive and predictive maintenance agreements with new commercial, industrial, and institutional accounts across Central and Northeast Ohio - Conduct facility assessments and mechanical room walkthroughs to identify deferred maintenance needs, system vulnerabilities, energy waste, and capital planning opportunities - Develop and manage a structured, documented pipeline using MOAC’s CRM tools; own the full sales cycle from initial contact through contract execution and handoff to the Service Division - Build and maintain trusted relationships with facility managers, property managers, building owners, engineers of record, and procurement decision-makers - Represent MOAC at industry events, trade associations, and local business networks to expand brand visibility and generate qualified referrals
Contract & Project Sales: - Present tailored PM program options — including comprehensive, parts-included, and predictive/diagnostic tiers — structured around each client’s budget, risk tolerance, and equipment profile - Identify and develop ancillary revenue opportunities including planned and emergency service repair, equipment replacements, HVAC system upgrades, energy retrofits, green/sustainability projects, and tenant improvement work - Collaborate with the Director of Service, Senior Project Managers, and Estimating to develop scopes and pricing for capital-range or complex multi-trade opportunities - Leverage MOAC’s technical depth, design-build capability, 55-year track record, and service team quality as competitive differentiators in every proposal and client conversation
Account Retention & Growth: - Serve as the client’s internal advocate — monitoring service delivery quality and ensuring expectations are consistently met or exceeded - Conduct proactive business reviews with key accounts to evaluate satisfaction, surface new facility needs, and reinforce renewal value - Manage contract renewal timelines and lead re-negotiation and upsell conversations well in advance of expiration - Coordinate with the Service Dispatcher and field team leads to ensure smooth account onboarding and consistent service delivery for all new maintenance clients
Reporting & Team Collaboration: - Provide weekly pipeline updates, opportunity forecasts, and activity summaries to MOAC leadership - Participate in sales reviews, pricing strategy discussions, and service coordination meetings - Contribute market intelligence — competitor activity, pricing trends, emerging client needs — to inform MOAC’s service strategy and positioning
QUALIFICATIONS
Required: - 3+ years of outside sales experience in commercial HVAC, mechanical services, building controls, or a closely related building systems field - Demonstrated track record of closing planned maintenance contracts and managing a multi-account commercial territory - Working knowledge of commercial HVAC systems including rooftop units, chillers, air handling units, hydronic systems, and building automation/controls - Proficiency with CRM platforms and Microsoft Office 365 - Valid Ohio driver’s license with a clean driving record - Strong interpersonal, written, and presentation communication skills with a consultative sales approach
Preferred: - Experience selling into industrial or institutional environments — healthcare, higher education, government, or Class A commercial - Existing professional relationships with facility or property management contacts in Columbus, Cleveland, or surrounding Ohio markets