Service Publications Manager

Job Summary

PACCAR Parts is seeking a Service Publications Manager to lead the strategy, development, and delivery of operator and service documentation for Kenworth and Peterbilt trucks. This role plays a critical part in improving dealer efficiency, enhancing customer experience, and maximizing vehicle uptime through high-quality and timely operator and service content.

Job Functions / Responsibilities

• Lead and develop a team of 3 supervisors, 15 internal staff, and multiple contractors responsible for operator manuals, service documentation, and content strategy
• Define and execute the AI strategy for service publications, including content creation, automation, and governance frameworks
• Oversee delivery of service documentation supporting new product launches and engineering programs
• Manage department budget, including vendor relationships and approval of products and services
• Partner cross-functionally with engineering, regulatory, and Service Experience teams to ensure accurate and timely content delivery
• Drive continuous improvement of global Repair & Maintenance (RMI) software systems and processes
• Establish and enforce content governance, authoring standards, and translation processes
• Assess workload, prioritize initiatives, and assign projects across the team
• Identify risks, remove barriers, and proactively resolve issues impacting deliverables
• Ensure compliance with regulatory requirements for service publications and reporting timelines
• Communicate program status, risks, and results to senior leadership
• Collaborate across PACCAR divisions on initiatives impacting multiple business units

Required Qualifications & Skills

• Bachelor’s degree in Business, Engineering, Technical Publications or related field
• 7+ years of relevant professional experience required, including people leadership and program ownership
• Proven experience managing teams, including developing supervisors and individual contributors
• Experience owning strategy, execution, and delivery of complex programs
• Sound business judgment and a proven ability to influence others, driving alignment across functions
• Experience working in an ambiguous, fast-paced environment with competing priorities
• Strong ability to manage internal timelines based on project implementation dates
• Excellent organizational, analytical, and problem-solving skills
• Seasoned interpersonal skills and strong team player
• Strong written and verbal communication skills, including executive-level updates
• Demonstrated ability to drive initiatives to completion with persistence and accountability

Preferred Qualifications

• Master’s degree in business or related subjects
• Experience in technical publications or service documentation
• Project or program management experience
• Knowledge of vehicle systems/functions or heavy-duty truck industry
• Familiarity with the PACCAR capital budget lifecycle process

PACCAR Benefits

• 401k with up to a 5% company match
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Information

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results
• This position is eligible for a holiday gift
• The salary range for this position is $119,100 - $168,300 annually
• This role is eligible for the full range of benefit options listed above