Service Process Coordinator 3

About the role

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate and integrate with others in the team or unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies is required.

Applies experience and simple judgment to make decisions within defined options or standard protocols—follows through on issues. Able to evaluate and select the correct solution to complete the task at hand.

Responsibilities

• Organizes, records, processes, and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products and services.
• Applies detailed knowledge of a wide range of specialized administrative or technical skills; most impact is related to the accuracy of tasks performed.
• Understands how duties relate and integrate with others in the team or unit.
• Requests data and documents from internal clients.
• Performs various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Reviews collateral documents and files for discrepancies per required guidelines and tracks them on the custodial and/or servicing system accordingly.
• Appropriately assesses risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements

• 1 year of relevant service experience.
• Previous servicing or processing experience preferred.
• Thorough understanding of department or unit policies and procedures, and a basic understanding of related department policies and procedures.
• Class E driver’s license.

Qualifications

High School diploma or equivalent.

Pay

Full-time salary range: $40,560.00 – $52,080.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Schedule

Full time.

Primary location: Ofallon, Missouri, United States.