Service Planner (702-1)

Location: Santa Clara, California, USA (Contract role)

About the role

As the Service Planner, you will be a key part of assisting the Service Operations team, responsible for maintaining service supply plans and ensuring customer return demand requirements are met.

Responsibilities

• Maintain all system parameters including contracts, part numbers, bills of material, chaining, material, and supplier data relationships to ensure timely and accurate setup.
• Actively manage inventory shortages and excess, minimum stock levels, demand forecasts, and monitor key performance metrics for monthly management review.
• Collaborate with production and factory teams to reduce excess, coordinate with the production planning team on alternate parts, and work with the business unit on demand and flexibility trade-offs.
• Address capacity, material, or production issues by determining tradeoff options and crafting efficient solutions with internal partners.
• Analyze demand shortfalls and supply changes to prepare a weekly supply summary.
• Liaise with Repair Operations to maximize the usage of refurbished material.
• Develop ramp plans for products from early-stage sampling to production, coordinating transition plans based on customer qualification schedules and supply availability.
• Use SAP planning and buying skills to support all supply-related matters.
• Manage purchase orders for all service-related products at repair and new build sites.
• Provide analytic and systems support for the Service Planning team.

Requirements

• 7+ years of experience in service planning, preferably with SAP.
• Bachelor’s degree in Supply Chain, Industrial Engineering, Business Administration, Computer Science, Mathematics, Economics, or relevant areas (or equivalent work experience).
• Strong communication, problem-solving, teamwork, organizational, and quantitative skills.
• Proven ability to document, automate, and improve processes while driving cross-functional changes.
• Proficiency in Microsoft Office, Excel (including formulas, pivot tables, and macros), and MRP systems.
• Excellent English language skills (reading, writing, speaking, and listening).
• Highly organized, detail-oriented, self-starter, and collaborator with a strong sense of ownership.
• Direct experience with service operations, spares parts planning, and customer support.
• Startup mentality: proactive in driving actions and willing to take on additional responsibilities as the business grows.

Skills

• Experience working with service supply chains and understanding their differences from production-focused supply chains.
• Ability to articulate supply-demand status and challenges at an executive level.
• Experience with large IT projects, including discovering and communicating process and system requirements.
• Demonstrated ability to drive solutions to real-world operational problems.
• Leadership in establishing preventive action plans to improve company performance.
• Capability to independently analyze problems and influence management decisions.
• Experience with Service planning systems (e.g., Prophet by Baxter).
• Direct experience with build-to-order and configure-to-order products and their supply chains.
• Experience in fast-paced service logistics and operations support.
• Results-oriented, analytical, curious, and self-motivated with creative problem-solving skills.
• Familiarity with SFDC, Baxter, SAP, CRM, or similar systems.
• Excellent tracking and reporting skills.
• Customer-focused attitude.