Service Coordinator 2

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Service Coordinator to join our culture. In this role, you will meet the needs of all incoming customer service calls in a professional, efficient, and timely manner, ensuring Convergint becomes the customers’ first choice for service.

About the role

As a Service Coordinator, you are part of a dynamic team that allows you to grow as Convergint grows. You will provide coordination of service with technicians, sub-contractors, and customers within a designated location. You may act as a lead, coordinating the work of others, but not as a supervisor. Convergint encourages every colleague to participate in our Recruit Awesome People program, helping us grow by promoting our colleague-first culture and referring top talent.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a professional, efficient, effective, and timely manner.
• Provide coordination of service with technicians, sub-contractors, and customers within the designated location.
• Act as a lead, coordinating the work of others (without supervisory responsibilities).
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional telephone and personal customer service skills, with the ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong organizational skills and the ability to handle multiple projects/tasks simultaneously.
• Excellent ability to facilitate a collaborative working environment for customers and team members.

Qualifications

• Education: College degree, trade school, or equivalent experience.
• Minimum Experience: 3-5 years in call center, dispatch, or administrative roles.
• Preferred Experience (not required): Experience in the construction industry, automation, or similar environments.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Pay

The anticipated compensation for this position is $30 - $35 per hour. Individual pay rates may vary depending on skills, experience, certifications, specific licenses, education, department, and location.