Service Coordinator 2

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Coordinator to join our team. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls professionally, efficiently, and effectively to ensure Convergint becomes the customers’ first choice for service. You will be part of a dynamic team that supports your growth as Convergint expands.

Our company was built on a foundation of 10 Values and Beliefs that drive our culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a professional, efficient, and timely manner.
• Provide coordination of service with technicians, sub-contractors, and customers within the designated CTC location.
• Act as a lead, coordinating the work of others (without supervisory responsibilities).
• Perform other duties and responsibilities as requested or required.
• Participate in our Recruit Awesome People program to help grow Convergint by referring top talent.

Requirements

• Exceptional telephone and personal customer service skills with the ability to work under pressure.
• Excellent proficiency in Microsoft Outlook, Excel, and Word.
• Strong financial knowledge, including understanding of accounts receivable/payable, purchase orders, and work orders.
• Strong organizational skills and the ability to handle multiple projects simultaneously.
• Ability to facilitate a collaborative working environment for customers and team members.

Qualifications

• Education: College degree, trade school, or equivalent experience.
• Minimum Experience: 3-5 years in call center, dispatch, or administrative roles.
• Preferred (but not required): Experience in a construction industry environment.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental, and Vision Plans.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.