SERVICE PARTS AND WARRANTY ADMINISTRATOR – SPARTA, WI

Responsibilities

• Learn about our products and components
• Maintain phone and e-mail support for customers
• Take service parts orders and provide quotes to customers
• Communicate with customers regarding warranty requests from the field for both parts and labor
• Processing of labor warranty authorizations and providing them to customers
• Coinciding with internal Service Parts Department regarding warranty part requests
• Manage backorders
• Process purchase orders for customers
• Review of field service reports to determine eligibility for warranty claims
• Cook up shipments and returns of service parts
• Resolve customer inquiries

Qualifications

• Previous experience in sales, customer service, or other related fields
• Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
• Ability to build rapport with customers
• Ability to handle multiple projects simultaneously
• Strong customer service abilities
• Self-motivated and detail-oriented
• Strong desire to learn

Benefits

We offer competitive wages and a great benefits package, which includes health, dental, vision, and life insurance, short-term and long-term disability, 401k match, paid holidays, and paid vacation.