Service Operations Specialist II (DQ)

Functional Area: Audit/Risk/Compliance; Office/Clerical • Full-Time • Remote / Work from Home in the US

About the role

The purpose of this position is to process client requests for Driver Qualification services in a timely and accurate manner. This position works closely with clients, vendors, and team members to meet client expectations.

Responsibilities

• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information.
• Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.
• Adheres to the department's data security policies pertaining to Personal Identification Information.

Requirements

• High School Graduate or General Education Degree (GED).
• 1+ years of experience in a general office setting.
• In lieu, will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Skills

• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Strong organizational skills and attention to detail.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

Schedule

Tues–Sat, 8:00 a.m.–4:30 p.m. CT

Pay

The compensation range for this role is $19.00 to $19.00 per hour, varying by factors including overall experience and geographic location.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) and Profit Sharing Plan