Service Specialist II

About the role

This position is responsible for servicing complex system issues on time and to the customer's satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, and performing warranty work. They are also responsible for analyzing customer needs and making suggestions regarding expanded product offerings to existing customers.

Responsibilities

• Assist with cost estimates for minor system modifications
• Troubleshoot and repair complex customer systems independently
• Develop and implement hardware selections and software applications for assigned customers
• Check-out and start-up control systems
• Start-up, programming, and check-out of VFDs as well as load and test system databases
• Coordinate activities of subcontractors, when necessary
• Complete documentation for assigned tasks
• Suggest system improvements and modifications

Qualifications

• Three or more (3+) years of trade and/or relevant work experience
• Demonstrated focus on the customer
• Offer and Application Knowledge
• SSX/EcoStruxture or Tridium knowledge and experience

Benefits

• Opportunity for career advancement and upward mobility
• Excellent overall benefit package
• Exciting chance to work for one of the "Best Places to Work"

Pay

The expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.