Service Specialist II

Join our team as a technical expert delivering hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

Responsibilities

• Install and commission customer systems according to established procedures and quality standards
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
• Proactively identify customer needs and recommend solutions that enhance their operations

Skills

• Active Listening – intermediate level; understanding customer concerns and translating them into effective service actions
• Customer Orientation – intermediate level; building trust through responsive, reliable technical support
• Problem Solving – developing level; diagnosing equipment issues and implementing timely solutions
• Resilience – intermediate level; staying focused and effective under pressure in dynamic field environments
• Safety Standards – intermediate level; ensuring all work complies with safety protocols and regulatory requirements
• Maintenance and Repair – developing level; performing hands-on corrective and preventive maintenance tasks
• Technical Documentation – developing level; accurately recording service activities and system configurations
• Time Management – developing level; prioritizing tasks to meet customer commitments and service schedules

Requirements

• High school diploma, Associate degree, or technical school education
• 2+ years of experience working with HVAC/Access Control systems
• Experience installing and servicing low voltage controllers
• Experience working with field devices including temperature, humidity, static, pneumatic, and electronic actuators and valves
• Ability to configure and calibrate systems

Benefits

• Direct customer impact through meaningful technical work in the field
• Mentorship and structured support to build your technical skills and confidence
• Career growth opportunities within a global leader in energy management and automation
• Exposure to diverse industries and innovative technologies
• Medical, dental, and vision insurance with member reward points
• Basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leave
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• Competitive base salary and short-term incentives
• Company share ownership
• 401(k) with company match
• Performance discussions and global career opportunities
• Access to learning platforms like Coursera and the Schneider Career Hub
• Inclusive workplace with collaboration and recognition programs
• Volunteer leave and community support programs
• Military leave benefits

Pay

For this U.S.-based position, the expected pay range is USD 68,000 - USD 102,000 per year. This range includes base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.