Service Operations Specialist II

About the role

Orrick currently has an excellent opportunity for a Service Operations Specialist II at our Global Operations & Innovation Center in Wheeling, WV.

Responsibilities

• The Service Operations Specialist II position is non-exempt and works under the general supervision of the Service Operations Manager.
• The position is part of a dynamic team being the single point of contact for the efficient resolution of technical issues and offer customer service on non-IT items as necessary.
• This individual will provide support to attorneys, staff, and clients on the Firm’s computer systems across multiple regions.
• This department operates 24/7, 365 days a year.
• Excellent customer service skills, have the capacity to deescalate situations using a friendly demeanor and allow people the opportunity to describe problems or requests for service, while obtaining a sense of the priority and setting an appropriate time frame within the departments service level agreements if something cannot be resolved on first contact.
• Provide comprehensive technical support through phone, email, and using chat.
• Offer hands on support while in the office