Service Operations/Project Coordinator

Onsite position in Groveport, OH with a pay range of $60,000–$70,000. Direct hire opportunity.

Responsibilities

• Customer Service & Call Management:
  • Answer incoming calls promptly, identify the caller's needs, and direct calls appropriately
  • Screen spam and unsolicited sales calls rather than transferring them to other employees
  • Assist customers with scheduling new service requests
  • Provide customers with updates regarding open work orders, technician availability, and parts on order
  • Set up new customers as needed, using established procedures, including collecting deposits
• Work-Order Administration:
  • Create new service work orders using established company procedures
  • Review prior customer work orders to determine whether a service request is related to work completed within the previous 30-45 days
  • Ensure each work order includes accurate and complete information, including:
    • Customer and Company Names
    • Service addresses and ZIP codes
    • Contact names
    • Phone numbers
    • Email addresses
    • Service descriptions
    • Required equipment or parts
  • Close completed work orders and create follow-up work orders when technicians need to return
  • Update job information
• Ordering Project Supplies and Tracking:
  • Ensure parts are ordered and tracked for job sites
  • Update clients on timelines
• Scheduling & Dispatch:
  • Schedule approximately three to four work orders per crew each day based on job complexity, location, technician availability, and estimated completion time
  • Support the technician groups responsible for completing 10-12 service calls per day
  • Determine the anticipated length of each service visit based on the issue described by the customer
  • Build efficient technician schedules that minimize unnecessary travel and account for job location, timing, equipment, and crew capabilities
  • Provide technicians with customer information, job details, parts, equipment requirements, and documentation needed
  • Adjust schedules throughout the day when emergencies, delays, incomplete jobs, or customer changes arise

Requirements

• Experience in service operations, project coordination, or a related field
• Strong organizational and multitasking skills
• Proficiency in managing work orders and scheduling
• Ability to handle customer inquiries and provide updates efficiently
• Familiarity with tracking and ordering parts for job sites

Pay

$60,000–$70,000 per year.