Service Operations Excellence Coordinator

Responsibilities

• Aid with employee onboarding, training, process improvements, system adaptation, and performance tracking to support efficient and consistent service operations.
• Train current service teams on systems and best practices with a focus on uniformity across all locations.
• Maintain and update customer master data in SAP, ensuring accurate service contacts and customer information through lead review and direct customer outreach.
• Provide backup service administration and planning coverage for service centers.
• Support Service Center Managers by reducing their administrative workload.
• Visit all service locations periodically to understand current service flow and prepare a plan for system and process adoption.
• Perform other duties as assigned.

Qualifications & Attributes

• A high school diploma or GED is required.
• 3 – 5 years of experience in service administration or a similar role, preferably within a service center, equipment service, or industrial environment.
• Proficient with Microsoft Office.
• SAP experience is a plus.
• Strong written and verbal communication skills in English.
• Organized, proactive, and self-motivated with a results-driven mindset.
• Team-oriented with the ability to collaborate effectively across functions.
• Positive attitude with a continuous improvement focus and a commitment to finding better ways to work.
• Open to travel for training and support at other service centers (anticipated travel 50% of the time).

Pay

Competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Schedule

This role offers a hybrid working arrangement, allowing you to split your time between working remotely 1 day and being on-site 4 days at our office in Baytown, TX or in Rock Hill, SC United States (US).