Service Market Engineer

About the role

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Responsibilities

• Introduce containment solutions to minimize problems in the service market.
• Ensure repair strategies for product issues are obtainable and achievable in the aftermarket, balancing warranty cost, vehicle uptime, and impact to the customer.
• Support a cross-functional team evaluating and optimizing top vehicle downtime repairs.
• Support the communication and implementation of recalls and campaigns in the service market, including generating source documentation for clear communication and ensuring the quality of repair instructions.
• Work cross-functionally within teams managing communication to the service market for quality solving status, service repairs, and campaigns.
• Develop and source documentation for addressing quality issues in the service market, including recalls & campaigns, technical service bulletins, service news, and CBR solutions.
• Support the Quality Warranty Team projects.
• Develop repair strategies addressing quality issues end-to-end.
• Help maximize uptime for customers.
• Directly impact the P&L.
• Share knowledge and help others.
• Work with stakeholders (internal and external).

Requirements

• BA/BS Degree in Engineering (other degree plus experience may be considered); Mechanical Engineering degree preferred.
• 2 or more years of relevant experience in the truck OEM industry or automotive.
• Advanced technical background with strong understanding of the customer's perspective.
• Ability to communicate to all types of receivers (customers, technicians, engineers, field staff, team members, and management).

Qualifications

• Good oral and written communication skills.
• Quality advocate with customer focus.
• Ability to influence other individual contributors.
• Innovative thinking.
• Service mindset.
• Ability to perform a wide variety of tasks.
• Challenge other team members on repair strategies.
• Analytical and logical mindset.
• Proficient in all Microsoft Office Suite applications.
• Enjoy being part of a team.
• Dealer/Fleet/OE Service Department experience.
• Technical writing experience.
• Knowledge of Volvo Truck North America/Mack products and procedures; warranty experience a plus.
• Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders.

Pay

Base pay: $96,000 - $118,500 annually, bonus eligible. The range and final salary are determined by factors including geographic location, work-related knowledge, certifications, skills, education, experience, pay equity, and internal equity of current team members.

Benefits

• Competitive medical, dental, and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where safety, health, and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make combining work and personal life easier.