Service Engineer

Contract to Hire position based in Dallas, TX. Anticipated close date: Sep 1, 2026.

About the role

As a Service Engineer, you will assist with installing, configuring, troubleshooting, and maintaining a variety of coordinate measuring machines (CMM), machine tools, and accessories. You will play a crucial role in identifying, analyzing, and repairing failures, ordering and replacing parts as needed, and providing customer training.

Responsibilities

• Assist with the installation and maintenance of machines, including diagnosis, repairs, troubleshooting, certifications, and re-calibration to meet factory specifications and accuracy standards.
• Answer basic customer questions about product features.
• Support service calls to customer sites to correct problems involving company products, diagnose basic problems, and perform related duties to customer satisfaction.
• Assist with providing technical support to other service representatives and customers.
• Ensure prompt preparation and completion of service and expense reporting.
• Provide the highest customer satisfaction in a professional manner.
• Perform basic mechanical tasks, including assembly, disassembly, leveling, diagnosis, and repair of issues on automated equipment.
• Perform basic electrical tasks, including diagnosis, troubleshooting, and repair of control systems.
• Complete preventative maintenance and field modifications.
• Keep up-to-date with administrative responsibilities such as customer service logs and internal service records.
• Maintain tools and test equipment, ensuring they are properly calibrated.
• Maintain daily communications with customers, ensuring resolution and proper follow-up to any issues.

Work Environment

This role requires 100% travel, working directly at customer sites, including some major clients like GE and Apple. The position involves:

• Frequent standing, walking, and sitting for long periods.
• Regular bending and kneeling.
• Manual dexterity for keyboard use and operating equipment.
• Ability to lift and move up to 75 pounds.
• Vision abilities including close vision, depth perception, and the ability to adjust focus.
• Frequent communication with employees and customers.

Benefits

If eligible, benefits for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).
• Unlimited PTO and hybrid schedule flexibility.
• Holiday pay and paid time off.
• Educational reimbursement for achieving high grades.

Pay

The pay range for this position is $30.00 - $34.00/hr. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.