Service Manager (SM)

About the role

The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff. It is the Service Manager’s duty to anticipate, identify and correct any problems involving the physical aspects of the property and to implement procedures that will prevent future problems. An effective program of maintenance is essential in order to:

• Maintain a safe environment
• Cultivate resident satisfaction
• Preserve and improve physical assets

Responsibilities

• Mechanical system repairs including plumbing, irrigation, HVAC & electrical.
• Carpentry skills (framing and finish).
• Repair and/or replace locks & smoke alarms.
• Repair and/or replace screens.
• Repair and/or replace appliances (refrigerator, washer & dryer, dishwasher, garbage disposal, range/oven, microwave oven, ventilation fans, hot water heaters, etc...).
• Roofting & siding inspection & repair.
• HVAC repairs & filter changes (must be HVAC certified).
• Pest extermination (Texas--must be certified).
• Repair and/or replace broken windows.
• Carpet and pad repair and/or replacement.
• Computer experience helpful.
• Efficiently manage subordinate employees and vendors.
• Drive snow plow truck with salt spreader and operate and maintain snow removal equipment including but not limited to: snow blowers, salt spreaders, shovels, etc...
• Operate and maintain equipment and tools including but not limited to: company vehicles, leaf blower, drain snake, hand tools, key machines, grinder, HVAC gauges, welder, lawn equipment, paint sprayer, ladders, etc...
• Maintain an impeccably organized and clean shop.
• Manage vendors and subordinate employees including but not limited to the Assistant Service Manager, Service Technician and Porter/Groundskeeper to ensure their jobs are completed correctly and in a timely manner.
• Ensure resident service orders are completed on a timely basis.
• Ensure all assigned maintenance work and/or turns on vacant apartments is completed within the company standard of 7 days or 5 business days and ready for market to company standards.
• Comply with all OSHA regulations and any applicable laws regarding health, safety, or environment.
• Order maintenance supplies with strict compliance of the company purchase order policies.
• Create, update, revise and/or maintain policies and/or logs for:
• Preventative Maintenance
• Street Lights
• Carpets
• Appliances
• Leaks, Mold/Moisture
• Freon Recovery & HVAC replacements
• Ensure building lights and timers are working properly.
• Assist Property Manager/office staff as needed in emergency situations.
• Consult with Property Manager and/or Corporate Office on major repairs, capital improvements, replacements and/or contracts.
• Attend meetings and seminars as requested by Property Manager or Corporate Office.

Qualifications

• Must have at least three years experience in property maintenance or equivalent field.
• Must be able to lift 80-100 lbs on a regular basis.
• Must have a valid driver’s license and reliable transportation, pickup truck preferred.
• Must be available to assist in after-hours emergency situations.
• Must be available for night/weekend on-call duty.
• Must maintain a positive mental attitude and contribute as a “team” member.
• Must conduct all business in accordance with company policies and procedures.
• Must comply with all state and federal laws (OSHA, ASA, Fair Housing, etc.)

Skills

• Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate.
• Knowledgeable and skilled in the safe use and maintenance of the following tools:
• Hand Tools
• Power Tools
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• Mechanical Equip.
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