Service Manager (Pump, Power & HVAC)

At EquipmentShare, we’re assembling the best team to transform an industry by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Service Manager at our Advanced Solutions rental facility in O'Fallon, IL to lead a team of Heavy Equipment Maintenance Technicians.

About the Role

As a Service Manager, you’ll use our proprietary T3 platform to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

Responsibilities

• Coordinate and supervise the quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep customers informed about new or additional ways EquipmentShare can improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Provide employee training and development while maintaining a safe work environment
• Other duties as assigned

Requirements

• High School diploma (Trade school certificate preferred)
• Experience in field service, maintenance, and repair preferred
• Experience leading maintenance teams
• Valid driver’s license with acceptable driving record (must be at least 21 years old to operate company vehicle)
• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety-sensitive position; any offer of employment will be contingent on passing a 10-panel drug screen

Skills & Qualifications

• Industry knowledge (rental industry or related construction field), ideally with three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to the fast pace of a growing company and able to quickly educate yourself about and stay up-to-date on the latest EquipmentShare products and services
• Competitive yet thrives in a team-oriented environment
• Preference given to applicants with experience and/or a background in the construction industry
• Superior customer service, teamwork, and verbal/written communication skills

Benefits

• Monthly Family Dinner Night (employee favorite, restrictions apply)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Generous PTO plus paid holidays
• Gym membership stipend plus wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements for applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Pay

Salary range: $75,000–$105,000. Factors including past experience and location may affect final compensation rate.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

About You

You want to be part of a team that’s transforming an industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about growing within a fast-paced, mission-driven environment. We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day