Service Manager (Pump, Power & HVAC)

About the Role

EquipmentShare is hiring a Service Manager at our Advanced Solutions rental facility in Chicago, IL. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Primary Responsibilities

• Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models
• With real-time information at your fingertips, determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder
• Coordinate and supervise quality performance of our equipment mechanics and service personnel
• Schedule repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Oversee employee training and development and maintain a safe work environment
• Other duties, assigned as needed

About You

You want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who see challenges as opportunities, embrace change and continuous improvement, and bring energy, effort, and optimism every day.

Skills & Qualifications

• Industry knowledge (can be in the rental industry or a related construction field), innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to the fast pace of a growing company and able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team oriented environment
• Preference given to applicants with experience and/or a background in the construction industry
• Superior customer service, teamwork and verbal/written communication skills

Education and Experience

• High School diploma; Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Pay & Schedule

• Salary range: $75,000-$105,000 (factors including past experience and location may affect final compensation rate)
• Schedule: Monday to Friday, 7:00 AM to 5:00 PM

Benefits

• Monthly Family Dinner Night — we treat you and your family to dinner every month *restrictions apply
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools