Service Manager - New (Converge)

About the role

The role of Service Manager at Converge involves overseeing service delivery processes, managing team performance, and ensuring customer satisfaction.

Responsibilities

• Oversee daily operations and ensure service delivery meets customer expectations.
• Manage and mentor a team of service representatives to improve efficiency and effectiveness.
• Develop and implement service improvement plans based on feedback and analytics.
• Collaborate with cross-functional teams to resolve complex issues and enhance service quality.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 5 years of experience in a managerial or supervisory role within a service-oriented environment.
• Proven ability to lead and motivate a team towards achieving organizational goals.
• Strong analytical skills to interpret data and make informed decisions.
• Excellent interpersonal and communication skills to build strong relationships with internal and external stakeholders.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with project management tools such as Jira or Asana.
• Knowledge of industry best practices and compliance standards relevant to service management.

Skills

• Strategic planning and execution.
• Customer service orientation.
• Team leadership and development.
• Data analysis and reporting.

Benefits

• Competitive salary package.
• Incentive-based compensation plan.
• Vacation and sick leave benefits.
• Paid time off for personal and family needs.
• Professional development opportunities.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position, Monday through Friday, 9:00 AM - 5:00 PM.

Contact Information

To apply, please visit converge.com/jobs/service-manager.

For more information about Converge, please visit converge.com.

Converge is an equal opportunity employer.