Service Manager III, Multi-Site

About the role

The Service Manager, Multisite oversees maintenance operations across multiple communities, ensuring high standards of curb appeal, cleanliness, make-ready processes, and ongoing and preventative maintenance. This role involves strategic leadership, teamwork, and embodying the company's values in interactions with residents, prospects, team members, and vendors.

Responsibilities

• Provide ongoing feedback and coaching to service team members for accountability and continuous improvement.
• Identify maintenance process improvements and suggest actionable solutions.
• Communicate regularly with the Community Director about personnel performance, scheduling, and operations.
• Manage the make-ready process for vacant apartments to meet company standards and timelines.
• Organize and lead regular training sessions with the Maintenance Training Manager.
• Conduct property inspections to identify safety concerns and maintenance needs.
• Maintain accurate records of preventative maintenance, service requests, purchases, and projects.
• Oversee and address emergency situations promptly and cost-effectively.
• Inspect contractors' work for quality standards and compliance with scope.
• Complete final punch lists, obtain approvals, and report job completions.
• Decide when to repair or replace parts based on cost and necessity.
• Maintain inventory of spare parts and materials for common repairs and emergencies.
• Schedule and perform routine preventative maintenance on equipment.
• Keep tools and maintenance shops in excellent condition.
• Report major repairs to the Community Director and Regional Service Manager for budget compliance.
• Inspect apartment homes to ensure they meet company standards.
• Respond professionally to resident inquiries and issues, demonstrating customer service excellence.
• Conduct routine fire and safety inspections throughout the community.

Requirements

• 5+ years of leadership in residential property maintenance.
• 2+ years managing multi-site residential properties strongly preferred.
• Exceptional leadership and communication skills with the ability to organize, motivate, lead, and coach others effectively.
• Ability to prioritize, delegate, and manage competing tasks efficiently.
• Valid driver’s license for operating a community vehicle and/or golf cart.
• HVAC Certification preferred.

Qualifications

Role qualifications include a valid driver's license, HVAC certification (preferred), and 5+ years of leadership in residential property maintenance, with 2+ years managing multi-site residential properties.

Skills

Technically proficient with building mechanical components, including fire and life safety systems, ensuring all aspects of property maintenance are covered. Leader who mentors and drives maintenance standards, always seeking to enhance team performance and operational efficiency. Team player with a strong focus on customer service, committed to building and maintaining positive relationships with residents and colleagues. Capable of working independently and collaboratively in dynamic environments, adept at managing ambiguity and rapid changes. Skilled in risk assessment and decision-making within the maintenance function, helping to minimize incidents and ensure safety.

Benefits

Generous benefits include comprehensive medical, dental, vision, and RX plans, PTO, standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off, retirement with a 401k match up to 4%, tools provided, career growth opportunities, and an employee housing discount at Prime Residential properties.