Service Manager - Commercial Roofing

Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. At Quality Trusted Commercial, we offer more than a job, we offer the opportunity to build a rewarding career with a team that values craftsmanship, integrity, and customer satisfaction. Quality Trusted Commercial is seeking an experienced Commercial Roofing Service Manager to lead and grow our service operations. This role is ideal for a results-driven leader who excels at building teams, delivering exceptional customer experiences, and running a disciplined, profitable service department. You will oversee daily service operations, manage crews and foremen, drive safety and quality standards, and ensure service revenue and margin goals are consistently achieved. What’s in it for you? PTO401kPaid HolidaysCompany Truck & Gas cardMedical, Dental, and Vision InsuranceOpportunities for professional growth and advancement Your Role Lead all aspects of the commercial roofing service departmentManage scheduling and dispatching of service crews to maximize productivityOversee service revenue performance and ensure department meets or exceeds budgetDrive gross margin performance through disciplined labor, material, and subcontractor managementBuild and maintain strong customer relationships with a customer-first mindsetRecruit, train, develop, and mentor service foremen and techniciansEnforce company safety policies and OSHA compliance across all service operationsConduct site inspections to ensure quality workmanship and proper job executionImplement and maintain service processes, reporting, and performance metricsCoordinate closely with project management, estimating, and leadership teamsResolve customer issues quickly and professionallyEnsure accurate documentation, job costing, and service reportingDevelop high-potential team members and create bench strength within the department What You Bring Strong commercial roofing knowledge, including Single-Ply & Built-up systemsMinimum of 2+ years of leadership experience in commercial roofing operations or service managementProven ability to manage multiple crews and service projects simultaneouslyTrack record of driving strong profitability and gross marginsDemonstrated success building, developing, and leading field teamsStrong commitment to safety with experience enforcing OSHA and company safety standardsSolid understanding of commercial roofing systems and best practicesCustomer-focused mindset with strong communication and problem-solving skillsExperience using service management or field tracking systemsValid driver's license and willingness to travel to job sites Final compensation will be based on experience, skills, and location. US Pay Range: $90,000 USD - $120,000 USD Thank you for considering a career with Quality Trusted Commercial. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.