Commercial Roofing Service Manager

About the role

TeamCraft Roofing is an independent family-owned and operated business, incorporated in 1996. Since then, we have expanded to 28+ locations in 13 states across the South, Mid-Atlantic, Northeast, and Midwest regions. As a growing company, our goal is to hire, retain, and reward exceptional employees - and promote from within. In addition to great pay and bonuses, we offer one of the best benefits packages in the industry. We are a safety-first company that supports commercial re-roofing, roof repairs, and emergency leak response to all types of customers, including retail, complex industrial, educational, and governmental. Our four core values are Safety, Honesty, Teamwork, and Quality - and we expect our employees to uphold these values.

Responsibilities

• Provide leadership and develop the career of our field employees and the promotion of our core values: honesty, safety, quality, and teamwork.
• Lead the local branch operation, sell work, strive to grow operations, and maintain a positive customer base and experience.
• Lead the local operation with a target minimum of 10 roof techs
• Manage customer relations and build/maintain a positive customer base
• Hire and train employees; conduct employee evaluations
• Evaluate multiple types of both low slope and steep slope roofing
• Diagnose problems on roofs and provide solutions to the problems
• Build a customer base and actively sell work
• Read drawings and specifications
• Estimate work
• Work outdoors in all types of weather
• Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures
• Work with hazardous materials including solvents, bottled gas, asphalt products and pitch
• Track job progress via Manning Reports-in-progress billing (in Acumatica)
• Complete Daily Reports for all 500-series jobs
• Complete inspections, both from phone and laptop
• Set up properties/outlines (excluding billing notes)
• Compose a thorough Scope of Work for estimating
• Prepare a written Proposal/Master Service Agreement (MSA)
• Complete Change Orders with an update Scope of Work and Estimate/Proposal
• Email & Communication
• Construct clear, professional emails with appropriate attachments
• Remain vigilant and responsive to all emails, texts, and calls-timely response is required
• Job Management (Start to Finish)
• Set up jobs immediately upon receipt of a Purchase Order
• Build a complete job schedule
• Order materials
• Confirm labor assignments
• Arrange accommodations and equipment for jobs as needed
• Track job progress via Manning Reports-in-progress billing (in Acumatica)
• Weekly Deliverables
• Timekeeping completed each morning by 10:00AM EST
• Toolbox Talks submitted each week
• Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings
• Weekend On-Call/ Weekly Activities Link submitted by 9:00AM EST every Friday
• Attend the weekly Jobs conference call on Wednesday afternoon at 2:30PM EST, prepared to discuss job status, timing, and invoicing
• Material Transfer Orders (MTO's)
• Complete, deliver and maintain accurate Material Transfer Orders
• PIN Notices & Warranty Documents
• Complete Pre-Installation Notices (PINs) for all warranty jobs
• Maintain working knowledge of the types of warranties proposed to clients
• Company Credit Cards & Reporting
• Maintain and organize company credit card receipts
• Complete monthly bank/credit card reports for your office before the 10th of each month
• Vehicle & Site Inspections
• Complete company vehicle inspections on every service vehicle before the 10th of each month
• Visit jobsites weekly to evaluate safety, quality and efficiency
• Hiring & Office Growth
• Interview and hire new roofers; complete new hire orientations
• Meet with local clients and vendors to grow the office
• Complete take-offs to generate additional work
• Listen to and engage customers; identify their needs and propose solutions
• Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc.
• Supervisory Responsibilities:
• Manage a call center
• Manage a crew of individuals that consist of roofers, foreman and helpers/laborers, as well as any duties associated with maintaining business to the company standards.

Qualifications

• High School Diploma or GED plus five years in a commercial roofing environment.
• Considerable knowledge of various commercial roofing systems, materials, and installation methods.
• Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.
• Some knowledge of construction site development; commercial construction, demolition, and remodel procedures.
• Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects.
• Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects.
• Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications and standards.
• Experience determining roofing product acceptability and developing warranties.
• Experience developing and monitoring construction and contract documents.
• Valid driver's license.
• Ability to read, analyze, and interpret, in English-safety rules, operating and maintenance instructions, and procedure manuals-and to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio.
• Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership.
• Strong organizational skills, including an effective personal filing/storage system.

Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Benefits

A qualified candidate will be offered a competitive base salary along with the benefits listed below:

• A structured bonus salary plan after a 90-day performance evaluation
• Health Insurance (Medical, Vision, Dental)
• Company vehicle and gas card
• Company Laptop and smartphone
• Paid vacation, sick leave, and holidays
• 401k
• Optional life insurance

Salary

$90k-$125k, Negotiable with the hiring manager.

Support and Resources

• Interactive web-based training
• Variety of training opportunities to advance your career
• Open access to estimating department
• The full-time safety department will help monitor safety and provide necessary training

Equal Opportunity/Affirmative Action Employer

E-Verify Company Veterans Encouraged