Commercial Roofing Service Manager

Job Summary

Description ABC Roofing, a Tecta America Company, is seeking a Service Manager for its Portland, OR shop. The Service Manager will oversee the Service Department, including repair work, preventative maintenance agreements (PMAs), service projects, and national account service work. The role involves supervising administrative personnel, managing service scheduling, overseeing financial performance, and maintaining customer relationships.

Job Functions

• Supervisory Responsibilities
• Direct supervision of Service Coordinator, PMA Coordinator, Service Superintendent, and Service Estimator(s)
• Interview, hire, onboard, and manage service department administrative personnel
• Conduct employee performance reviews and provide coaching and development
• Lead department training initiatives and continuing education efforts
• Conduct quarterly Service Department meetings to review performance, expectations, and operational improvements

Qualifications

• Minimum of five (5) years of experience in commercial roofing service operations or management
• Strong knowledge of commercial roofing systems, repair methods, and preventative maintenance practices
• Demonstrated leadership experience managing both field and administrative personnel
• Strong financial and operational management skills including budgeting, cost tracking, and performance metrics
• Ability to develop proposals, scopes of work, and pricing for service-related projects
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Excellent customer service, relationship-building, and conflict-resolution skills
• Strong written and verbal communication skills

Knowledge, Skills & Experience

• (Essential): Bilingual in English and Spanish
• (Essential): Experience managing national service accounts or multi-location service programs
• (Essential): Experience working with Navision
• (Desirable): Experience with Tecta Tracker reports

Key Competencies

• Leadership and team development
• Strategic planning and operational management
• Customer relationship management
• Financial oversight and business acumen
• Problem solving and decision making
• Organization and prioritization
• Professional communication and collaboration
• Accountability and results orientation

Occupational Health & Safety

• Compliance with all workplace policies and procedures related to risk identification, assessment, and control
• Active participation in workplace health and safety initiatives
• Prompt identification and reporting of safety hazards, incidents, injuries, and property damage
• Proper use and maintenance of required personal protective equipment (PPE)

Working Conditions

• Combination of office and field environments including rooftops, construction sites, and commercial properties
• Prolonged periods of sitting, standing, walking, and climbing ladders
• Repetitive keyboarding and data entry
• Lifting and carrying materials and equipment up to 50 pounds

Travel

• Occasional local and regional travel may be required

Hours of Work

• 40 hours per week
• Extended hours, early mornings, evenings, or weekend work may be required based on service demands and emergency response needs

Benefits

• Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.