Commercial Roofing Service Manager

TeamCraft Roofing is an independent family-owned and operated business, incorporated in 1996. Since then, we have expanded to 28+ locations in 13 states across the South, Mid-Atlantic, Northeast, and Midwest regions. As a growing company, our goal is to hire, retain, and reward exceptional employees – and promote from within. We are a safety-first company that supports commercial re-roofing, roof repairs, and emergency leak response to all types of customers, including retail, complex industrial, educational, and governmental. Our four core values are Safety, Honesty, Teamwork, and Quality – and we expect our employees to uphold these values.

About the role

Responsible for providing leadership and developing the career of our field employees and the promotion of our core values: honesty, safety, quality, and teamwork. The Service Manager leads the local branch operation, is responsible for selling work, strives to grow operations, and maintains a positive customer base and experience. The Service Manager is also responsible for general construction management duties — estimation, project management of service jobs, scheduling, paperwork, and communication — and manages every one of their jobs from receipt of the purchase order through final completion and billing. Teamcraft Service Managers should strive to adhere to all OSHA and Teamcraft Safety Demands and Expectations. Teamcraft Service Managers need to provide to their employees all of the necessary safety items and direction to complete their daily tasks safely and responsibly.

Mission and Key Performance Targets

• Lead the local operation with a target minimum of 10 roof techs
• Maintain a disciplined approach to safety:
  • Specifically address a safety plan on all jobsites in advance of job start
  • Incorporate a safety inspection whenever conducting jobsite visits
• Meet financial metrics — target a minimum 20% net income
• Meet quality control (QC) standards as set by the Company
• Establish career paths with all branch employees, to be reviewed quarterly
• Refrain from any side work unless specifically approved in advance by the Service Director
• Maintain a legal, drug-free workplace

Responsibilities

• Comply with all Company Roofing Safety Policies
• Evaluating multiple types of both low slope and steep slope roofing
• Diagnosing problems on roofs and providing solutions to the problems
• Manage customer relations and build/maintain a positive customer base
• Build a customer base and actively sell work
• Hire and train employees; conduct employee evaluations
• Reading drawings and specifications
• Estimating work
• Perform job cost analysis
• Work outdoors in all types of weather
• Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures
• Work with hazardous materials including solvents, bottled gas, asphalt products and pitch
• Maintain dispatch board in the Company’s field management system (e.g., Centerpoint/FCS) and ensure work orders are closed within 30 days of dispatch
• Comply with all weekly reporting requirements
• Approximately 60% statewide travel is required

Detailed Scope of Work

Weekly Meetings with Your Team

• Scrub timesheets and submit via email
• Conduct Toolbox Talks and submit via email
• Review information daily/weekly with your crew

Field Management System

• Review and correct work orders (add photos, materials, written descriptions)
• Complete Daily Reports for all 500-series jobs
• Complete inspections, both from phone and laptop
• Set up properties/outlines (excluding billing notes)

Estimates/Proposals

• Compose a thorough Scope of Work for estimating
• Complete accurate estimates
• Prepare a written Proposal/Master Service Agreement (MSA)
• Complete Change Orders with an updated Scope of Work and Estimate/Proposal

Email & Communication

• Construct clear, professional emails with appropriate attachments
• Remain vigilant and responsive to all emails, texts, and calls- timely response is required

Job Management (Start to Finish)

• Set up jobs immediately upon receipt of a Purchase Order
• Build a complete job schedule
• Order materials
• Confirm labor assignments
• Arrange accommodations and equipment for jobs as needed
• Track job progress via Manning Reports-in-progress billing (in Acumatica)

Weekly Deliverables

• Timekeeping completed each morning by 10:00AM EST
• Toolbox Talks submitted each week
• Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings
• Weekend On-Call/ Weekly Activities Link submitted by 9:00AM EST every Friday
• Attend the weekly Jobs conference call on Wednesday afternoon at 2:30PM EST, prepared to discuss job status, timing, and invoicing

Material Transfer Orders (MTO’s)

• Complete, deliver and maintain accurate Material Transfer Orders

PIN Notices & Warranty Documents

• Complete Pre-Installation Notices (PINs) for all warranty jobs
• Maintain working knowledge of the types of warranties proposed to clients

Company Credit Cards & Reporting

• Maintain and organize company credit card receipts
• Complete monthly bank/credit card reports for your office before the 10th of each month

Vehicle & Site Inspections

• Complete company vehicle inspections on every service vehicle before the 10th of each month
• Visit jobsites weekly to evaluate safety, quality and efficiency

Hiring & Office Growth

• Interview and hire new roofers; complete new hire orientations
• Meet with local clients and vendors to grow the office
• Complete take-offs to generate additional work
• Listen to and engage customers; identify their needs and propose solutions
• Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc.

Supervisory Responsibilities

Manage a call center, manage a crew of individuals that consist of roofers, foreman and helpers/laborers, as well as any duties associated with maintaining business to the company standards.

Requirements

• High School Diploma or GED plus five years in a commercial roofing environment.
• Considerable knowledge of various commercial roofing systems, materials, and installation methods.
• Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.
• Some knowledge of construction site development; commercial construction, demolition, and remodel procedures.
• Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects.
• Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications and standards.
• Experience determining roofing product acceptability and developing warranties.
• Experience developing and monitoring construction and contract documents.
• Valid driver's license.
• Ability to read, analyze, and interpret, in English- safety rules, operating and maintenance instructions, and procedure manuals- and to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio.
• Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership.
• Working knowledge of how roofing systems function and go together.
• Strong organizational skills, including an effective personal filing/storage system.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with abstract and/or concrete variables.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate.

Health And Safety Responsibilities

• Adhere to all safety rules and procedures.
• Bring unsafe acts and conditions to the attention of the manager.
• Correct hazards and unsafe conditions.
• Train other associates in safe work practices.
• Investigate accidents, near-accidents, and potential hazards.
• Actively participates in housekeeping activities and in the safety and health program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of personal protective equipment.
• Ability to frequently lift and carry between 15 and 50 pounds.
• Ability to twist, reach, bend, stoop, and squat occasionally.
• Be on your feet, load trailers, and move equipment and material to and from the trailer and staging area.
• Tilt material or equipment, stack material as needed, and roll on hand truck to a designated area and place on floor, ground, or in trailer without harm to themselves or material or equipment.
• Lift material and equipment above a person’s head to stack.
• Physically able to mount and dismount lifts, trucks, or tractors numerous times throughout the day.