Service Manager, Brand Maintenance

Responsibilities

• Independently manage and prioritize work orders to meet deadlines and performance targets (profitability and SLA metrics).
• Understand each customer’s requirements, scope, and processes to ensure service excellence and high satisfaction levels.
• Maintain proactive communication with customers, field partners, self-performing technicians, and internal departments throughout the work order lifecycle.
• Utilize ERP systems and other technology tools to monitor and manage work order status and progress.
• Cook up coordination with client-required third-party systems and internal support teams (Estimating, Supply Chain, Graphics, Field Partner Management) to ensure smooth work order progression.
• Analyze field partner feedback and apply critical thinking to resolve customer issues promptly.
• Participate in internal and external meetings regarding customer accounts, performance analytics, and continuous improvement initiatives.
• Ensure adherence to department policies and procedures while maintaining personal accountability through ongoing training and development.
• Complete all required documentation, including work orders and related paperwork, and manage additional assignments as directed by the Account Manager.

Qualifications

• Strong focus on productivity, a positive attitude, and a collaborative team spirit.
• Excellent time management, organizational skills, and the ability to prioritize tasks effectively.
• Working knowledge of industry standards and best practices.
• Proficiency in Microsoft Office, with advanced Excel skills preferred.
• Ability to thrive in a fast-paced environment, make decisive and confident decisions, and handle pressure.
• Self-motivated, with strong independent judgment and attention to detail.
• Professional communication skills (both written and verbal) and effective negotiation abilities.

Skills & Competencies

• High School Diploma or equivalent required; additional college coursework or degree is a plus.
• Minimum of one year of office experience is preferred.
• At least 6+ months of relevant industry or project management experience is desired.

Pay

Pay Range: $44,000 - $46,000 annually

Benefits

• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors